I am new at posting to the Comcast forum(s), so forgive me if this is not the proper area for my topic.
I have been a Comcast customer for about 10 years altogether but am having some difficulty in trying to increase the storage capacity for our DVR (or to change to a different DVR altogether). However, it seems quite difficult to obtain a new DVR with much increased storage capacity through our local Comcast offices, although I did discover that it's possible to add a privately owned Western Digital approved external hard drive to our Comcast supplied Motorola DCH3416 DVR (in some markets).
I purchased a Western Ditigal DVR Expander (external hard drive) this week at Best Buy & would like to add that to our system; however, reading the online forums shows that the eSATA port is not likely to be a live connection, and further checking on the Comcast webpage mentions calling Comcast before attempting to add a drive.
In doing further research at the Comcast webpage, I understand that the Colorado market isn't officially a part of the country that 'supports' external drives; but some users have been able to use them anyway per the Comcast forum pages. Is it even possible to use a 1 TB Western Digital hard drive (DVR Expander) to increase the recording capacity for our Comcast programming here in Colorado ?
Although there is a great deal of information on Comcast customer forums re: this issue, I'm not sure whether I may need a Comcast technician to make a service call to assist with this issue (or whether it's even possible to successfully add that particular storage device at this time in our market).
I would sincerely appreciate any input anyone could provide re: this issue.