PC Monitor attached to Motorola 6412
I returned my hdtv the other day and since I have gotten rid of my old tv I was left to attach my 21" PC (4 x 3)monitor to my Motorola 6412 DVR box.
My monitor has the following inputs:
I have hooked the dvr box up to each of these and none of them work properly. Here are the results of each:
1) DVI-D. When I turn the moto dvr box on I do get a picture that is stretched up from widescreen to 4x3 (even Craig Stadler looks thin) but that only lasts about 5 seconds and it goes blank.
2) S-VIDEO. I get a good enough picture but cannot use the on screen TV Guide or On Demand.
3) COMPOSITE. Same as S-VIDEO.
I called the comcast customer support line and got into a bizarre conversation with a rep who kept telling me that she could not understand why the tv guide would not work because she had it connected the same way (via s-video) at home. In fact she "knew how to fix these things before she even came to work for comcast because she had had a dvr for the past year".
She was insisting it was the dvr box that was at fault and had already sent 2 depth charges, or whatever they are, to it. Anyway after me pushing her that it must have something to do with the new monitor, after all nothing else had changed to the setup she says "Well there's a guy who knows a lot about computers here so I'll go and talk to him". He happened to be over the other side of the building so 5 minutes later she was back to tell me that he said I need to go and buy a connector from Radio Shack. Of course she being an old pro was referring to it is "the Shack". When I asked her what kind of connector I should get she said "I cannot remember what the computer expert told me a few minuts ago but they'll know at the Shack". Unreal...
You must be patient with these people however otherwise they get even worse. I asked her what connection out of the DVR I should use and what connection into my monitor I should use. This had her stumped and lumbering back across the building to the computer expert. Closer to 10 minutes later she was back. The walk seemed to overexert her as when she came back she was huffing and puffing like an old steam train. Anyway this time she had a completely different story for me. "Oh it's because you have a PC monitor that you cannot get the TV Guide. TV's have special stuff in them that prevents copyright theft and that's why you cannot ge the TV Guide. We even tried it out on his PC and it would not work - that's why I was so long."
At this point I gave up, thanked her kindly for her time and hung up. It blows my mind that Comcast does not have some kind of script that they run through to diagnose problems or at least a knowledge base to search on. Management is truly pathetic.
Now I know there are some real experts on this forum so can you give me any suggestions as to why I cannot use the guide on a PC monitor, regular Dell LCD with svideo, composite and dvi-d in?
Postscript: Wow I cannot believe I wrote for this long but it really is bugging me as my dvr is recording away and I cannot watch any of the programs.