Originally Posted by lindend
Well those numbers are legitimate.
Here's what I believe happened. After Tahoe's are manufactured, they contain a default application that has no frills functionality (i.e. it knows enough to download the TV Guide firmware used by your site, but has no graphics etc.).
No end user should ever see this default image, but somehow you got a box in this condition so its not surprising that you don't see graphics. According to our records, your site should be on 9.31. Please request that they update the image on your box ASAP.
I have called them about it twice, and both times, they say they are going to send a new image to the box, and it should power off, reboot, and all that, and wait about 30 minutes, and it should be working. It does all that, but after waiting an hour just to be sure, I turn it back on, and it still is at the default. I'm going to try calling them again about it, and if it doesn't work this time, I'm going to take it by their office on Monday, since I go by there on the way to work, and see if they can do anything there, or exchange it for a working one.
Thanks for the help!
I had a suspicion that this was the problem
after calling, the woman said that the INT signal will not work with this box, so I'm just going to stop by their office tomorrow and exchange the box, I hope they give me another Pace, but I'll probably end up with a DCT-6200. I guess they have just now started to send the Tahoe out, as she automatically assumed I had a motorola, and I had to tell her I had a Pace, which she then put me back on hold and came back and said that it won't work to send a signal