Join Date: Aug 2006
Location: Sierra Madre, CA
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I Just got 2 HR-20 units installed at my house. I called up Directv on Wednesday and spoke to a CSR, where it was news to him that the units were even available. I am in the LA area and wanted to replace the HD tivo and the SD tivo units that I have. I was quoted $399, then a $100 rebate. I mentioned that others were getting the boxes for $99 and he agreed to that price. It was very easy, I was given an install date of Friday from 1-5 pm. The total on my account was $229, for the 2 new HR-20, and new antenna.
Now for the fun part...
The installers showed up at 1 today to install. When I asked about the units, they had one SD recorder and one HD box to install, no HR-20 units, and the work order did not mention them. I explained that I ordered the other HR-20 units to replace my current DVR's. I then called up Directv and explained my situation, got no where with the first person (who did not even know they were released), the second person said that I could have one unit for $399 with a $100 rebate, and that since demand was high I could not get a second one. I was upset since I was quoted 2 days before for 2 units at $99 each. He said that the $99 price was for the non HD version of the DVR. I said that I was going to leave and go to dish, after 10 years with directv. I was then transferred over to retention, where the lady was very nice and said sorry for the mix up plenty of times. I was then offered the same deal, one box at $299 and no second unit. I said that this was unacceptable, and would soon cancel and order dish. I explained that the person that took the order understood that the unit was the HD DVR, not the SD one, he even had to read the notes on taking the order since this was the first one he had done. I was put on hold, and she came back with an offer for the first unit at no charge, and the second at $399 - and this was the best that can be done, but the installation would be in 2 weeks. I said that I wanted the units installed today and she arranged for the installers to bring 2 boxes out this afternoon and get them hooked up.
They got everything hooked up in a couple of hours, but one of the HR-20 units did not work, not sure why but he is bringing one back tomorrow morning. All in all I am satisfied, the one that works is a huge improvement to the HR10-250 that was super slow. This unit is much faster in gudes and no lags after hitting record. So far so good. I wish that I could have paid $200 less, but understand that the person taking the order made a mistake.