Originally Posted by Satch Man
They should have helped you out more there. That is disappointing!
Have you tried the switch to Component Cables? That might solve your issue. If it doesn't, I would try a tech visit. I have had TWC for about 25 years, and fortunately only have had about five service calls! (Maybe just lucky, I don't know.)
The component cables do seen to work fine, but I can't view 3D content through them (although I don't intend to use 3D all that much, I'm not willing to just give it up after buying a TV with it as an option).
Hope isn't dead yet, though. I got a great rep on the phone today through the number mentioned on the Milwaukee site. She actually offered to send someone out tonight, but the box still had recordings I needed to watch. They're coming out tomorrow and she's making a note to bring a Cisco box, if possible.
To give you an idea of issues I've had in the last few years:
-I was getting pixelation and missing channels. They determined the signal was too WEAK and put in a signal amplifier.
-Several months later, the pixelation was back. They determined the signal was too STRONG and took out the amplifier.
-A year or so later, they came out and determined the signal was too WEAK and put in another amplifier.
-So now the pixelation is back. If they tell me the signal is too strong and want to take out the amplifier, it's not going to go over well!
Meanwhile, I've had all the usual problems with the Navigator boxes discussed here. I had to replace my downstairs box twice, including an HDC8300 that just decided not to boot up one day (of course, losing many hours of programs and 20+ series in the program manager). I've also had the drop to the road replaced twice and all the other wires replaced.
And that's just since 2008. I'm not one to call and complain over minor issues either.