Originally Posted by Satch Man
Quick Settings generally has a channel called DIAGS, that some TWC divisions hide, because they don't want people to know about box specifics. Go to Favorite Channels and go to the highest channel range that your system has by pressing the Page +/- key.
In your highest number range will be a channel called DIAGS, for Diagnostics. Make a note of the channel number and Exit out of the menu:
1.) Enter the channel number, allowing 30 seconds or so for the screen to load.
2.) After loading, you will find about 6 pages on an MDN box. (No C Model, and not a Samsung.) or 10 Pages on an ODN (C Model or Samsung box.) Use the Page +/- button to scroll through each page till you find a page that says, "Software Version." That is your version of the guide.
IF YOU DO NOT HAVE A DIAGNOSTIC CHANNEL:
(This step is a little more advanced, and may screw up your box if you push a wrong button (though unlikely.) Select a channel that shows a blank screen first if you can. It is easier to see the guide data.
1.) Press and hold the Select button on your Remote until the Mail icon starts flashing.
2.) Press the Down Arrow.
3.) This is the advanced diagnostic section, Carefully use the Page +/- button to look for software version on the screens. There will be 20 pages or more here.
3.) Find your software version and press Exit when you are done, or whatever button is required to leave the screen.
If you have an MDN (No C, No Samsung) box, you likely have either Navigator 3.0 or 3.1.
If you have an ODN (C, or Samsung box) This is the more modern version of the guide you likely have either Navigator 4.1.06, 4.1.07 or the new Navigator 5.0 anywhere from Navigator 5.0-5.1.XX.
I have an 8300 HD (non''C'') box and I check the diag page often using the ''hold select'', then wait for mail sign, then hold ''down'' method.
Lately, after being powered off for several hrs, my damn box keeps resetting to default resolution settings, but seems to always pick 480i. I'm hooked up to a 52'' Aquos via HDMI, but first to my Yamaha AVR.
It started resetting the resolution as described above a month or two ago after the box rebooted on it's own late at night and got a software update.. I'm running a 1TB eSATA drive too.
Did I hit a button and ''mess up my box'' (I wasn't aware that was possible before I read your post!), and cause my resolution to reset all the time? Or was it that update or something else or some random bug I wonder?
It's running Mystro Navigator- ''MDN'' I guess it's called.
I think it's ver
6.14.10002.1sp Fri April 1 2011 01:10:21 AM PDT
- That's what it says on page 13 of 34 under ''software versions'' and "PVT"
Beneath that on page it says ''Apps'' and under that it says:
Dflt: vnot found, not found
Res: 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:17:39
DAM 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:16:17
Is that Navigator ver. 3.1 then? I forget, it's been a few years since I even thought about what version I have.
I'm in STNY (Elmira)...
disregard old sig.