Time Warner Cable Navigator - Page 622 - AVS Forum
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post #18631 of 18760 Old 07-14-2014, 06:49 AM
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Originally Posted by margoba View Post
If you can afford to waste the time, I have found that just letting them come out for a tech visit is a pretty good strategy. The tech figures out that it is not a box problem, and reports back to TWC central.
That's provided you have a good tech come out. When I had signal issues, I had at least five different techs come out over a period of months and all they did was suggest a box swap. I had some real bad techs, lying about things and really stretching the truth.

Between all the tech visits and the hours wasted talking to online and phone support, well, that's a lot of time.

I finally had a tech that took the time to figure out that it was a signal issue.
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post #18632 of 18760 Old 07-14-2014, 07:07 AM
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Originally Posted by grenier View Post
That's provided you have a good tech come out. When I had signal issues, I had at least five different techs come out over a period of months and all they did was suggest a box swap. I had some real bad techs, lying about things and really stretching the truth.

Between all the tech visits and the hours wasted talking to online and phone support, well, that's a lot of time.

I finally had a tech that took the time to figure out that it was a signal issue.
Yeah that experience is not unique, I can tell you that for sure.
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post #18633 of 18760 Old 07-14-2014, 01:49 PM
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Originally Posted by grenier View Post
No luck with TWC's online support, all they wanted to do is schedule a tech visit, they don't seem to listen that it's not a box issue. I know how every tech visit goes, "it's a bad box", they leave and the problem persists.

I just waited it out and figure it'd be fixed eventually.
I just went through the exact same thing. Non-DVR would search fine. Also, random "not available" SDV channels and VOD would not work. Tech came out, replaced one wire and increased my signal to the DVR many dB and very fast search, etc. immediately after the fix. So, if does not come back in a week, let the tech come out. My second call in two days (to check the first phone support's work) did tell me my DVR had been out to them for 7+ days in its 2-way.

/Dan
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post #18634 of 18760 Old 07-15-2014, 12:03 PM
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Originally Posted by grenier View Post
That's provided you have a good tech come out. When I had signal issues, I had at least five different techs come out over a period of months and all they did was suggest a box swap. I had some real bad techs, lying about things and really stretching the truth.

Between all the tech visits and the hours wasted talking to online and phone support, well, that's a lot of time.

I finally had a tech that took the time to figure out that it was a signal issue.
Also in Wisconsin here,

However, the need for techs has been very rare. When they do come out, most have been very good, and some were excellent. I think I had two bad ones at most, and we have had cable with TWC for about twenty-five years.

Jack

SA-8300HDC: TWC Navigator Guide
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post #18635 of 18760 Old 07-19-2014, 01:47 PM
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Originally Posted by chaswms View Post
The past few days, Search has been intermittently disabled.
For a few days, I stayed up and watched Search start failing at around 3 AM until around 6 AM or so. It worked fine the rest of the day. After a few more days, the problem was gone entirely.

Had a bit of a scare when I read the headline that Fox was making an unsolicited takeover offer for Time Warner. I was relieved once I realized it was Time Warner, Inc, not Time Warner Cable. So I can still look forward to Charter taking over my area, and I can begin viewing TWC as the unreal, fever-dream nightmare it was certain to have been !
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post #18636 of 18760 Old 07-19-2014, 07:07 PM
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Navigator seems to have suddenly decided it's going to change the start times of schedules shows or just outright cancel them. Over the past few weeks, I've had a few shows that I had scheduled just disappear or the time would change, resulting in a conflict.

I had a program scheduled to record at midnight but Navigator changed it to 9pm, and it didn't record because I was recording two other things. I also had two scheduled recordings vanish.
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post #18637 of 18760 Old 07-19-2014, 07:09 PM
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Quote:
Originally Posted by grenier View Post
Navigator seems to have suddenly decided it's going to change the start times of schedules shows or just outright cancel them. Over the past few weeks, I've had a few shows that I had scheduled just disappear or the time would change, resulting in a conflict.

I had a program scheduled to record at midnight but Navigator changed it to 9pm, and it didn't record because I was recording two other things. I also had two scheduled recordings vanish.
I think http://forums.timewarnercable.com/ and http://www.dslreports.com/forum/twc mentioned this issue recently?
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post #18638 of 18760 Old 07-19-2014, 07:20 PM
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Thanks, I'll have to poke around the timewarner forums, the dslreports forums aren't much help, you can't see anyone else's issues.
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post #18639 of 18760 Old 07-19-2014, 10:30 PM
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Originally Posted by grenier View Post
Navigator seems to have suddenly decided it's going to change the start times of schedules shows or just outright cancel them. Over the past few weeks, I've had a few shows that I had scheduled just disappear or the time would change, resulting in a conflict.

I had a program scheduled to record at midnight but Navigator changed it to 9pm, and it didn't record because I was recording two other things. I also had two scheduled recordings vanish.
Navigator is a disaster. I cannot wait until it is dead forever.

Most times the shows don't even end up in the "recording log" anymore.. they just completely vanish as if you never did anything.

It makes rescheduling missed shows a complete hassle, if they are even on again, ever.

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post #18640 of 18760 Old 07-19-2014, 10:38 PM
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Angry

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Originally Posted by BWX View Post
Navigator is a disaster. I cannot wait until it is dead forever.

Most times the shows don't even end up in the "recording log" anymore.. they just completely vanish as if you never did anything.

It makes rescheduling missed shows a complete hassle, if they are even on again, ever.
Dang it. Navigator has been out for years, and still has a lot of problems? I had to toss the old Motorola DVR due to issues and its iGuide was buggy too.
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post #18641 of 18760 Old 07-19-2014, 11:06 PM
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I miss SD SARA if that tells you anything.

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post #18642 of 18760 Old 07-19-2014, 11:10 PM
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Originally Posted by BWX View Post
I miss SD SARA if that tells you anything.
I have no idea. Skater?
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post #18643 of 18760 Old 07-19-2014, 11:25 PM
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I have no idea. Skater?
SD stands for standard definition..

SARA
http://baseportal.com/cgi-bin/basepo...x=/xnappo/main

SA 8300 HD Tips & Tricks -- SARA

It is what I had before Navigator. Looked old, but worked a million times better than navigator ever did.
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post #18644 of 18760 Old 07-20-2014, 04:07 AM
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Originally Posted by BWX View Post
SD stands for standard definition..

SARA
http://baseportal.com/cgi-bin/basepo...x=/xnappo/main

SA 8300 HD Tips & Tricks -- SARA

It is what I had before Navigator. Looked old, but worked a million times better than navigator ever did.
Ah. How about iGuide?
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post #18645 of 18760 Old 07-20-2014, 08:29 AM
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Originally Posted by BWX View Post
SD stands for standard definition..

SARA
http://baseportal.com/cgi-bin/basepo...x=/xnappo/main

SA 8300 HD Tips & Tricks -- SARA

It is what I had before Navigator. Looked old, but worked a million times better than navigator ever did.
LOL - wow that thing is still around!

I can't believe you guys haven't moved to WMC or Tivo. Now that there is Roku etc to handle the 'In-Demand' issue - why do you continue to torture yourselves?

xnappo
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post #18646 of 18760 Old 07-20-2014, 10:42 AM
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Originally Posted by xnappo View Post
LOL - wow that thing is still around!

I can't believe you guys haven't moved to WMC or Tivo. Now that there is Roku etc to handle the 'In-Demand' issue - why do you continue to torture yourselves?

xnappo
Eh? I thought those cannot use onDemand with cable cards with TWC and only TWC's cable digital boxes (e.g., DVRs) can.
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post #18647 of 18760 Old 07-20-2014, 11:44 AM
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Originally Posted by phildaant View Post
Eh? I thought those cannot use onDemand with cable cards with TWC and only TWC's cable digital boxes (e.g., DVRs) can.
That is why I mentioned Roku (Chromecast etc). Use that for OnDemand, and Tivo/WMC for recording. And stop torturing yourself.

Besides - do you REALLY use OnDemand anyway?

xnappo
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post #18648 of 18760 Old 07-20-2014, 07:37 PM
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Originally Posted by BWX View Post
Navigator is a disaster. I cannot wait until it is dead forever.
Be very careful what you wish for.

I just got back from visiting relatives in C* territory. When they first deployed their new X1 'platform' last year the guide UI was astonishingly intuitive And pretty fast. Well, sometime between February and June they went and changed it, screwed up the interface and worst of all made it worse-than-Navigator S....L...O...W.... Unbelieveably slow and quirky. Their customer support just acknowledged to my mom 'thats just the way it is'. Gawd help us if the merger goes through.
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post #18649 of 18760 Old 07-21-2014, 01:20 PM
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Originally Posted by DiveFan View Post
Be very careful what you wish for.

I just got back from visiting relatives in C* territory. When they first deployed their new X1 'platform' last year the guide UI was astonishingly intuitive And pretty fast. Well, sometime between February and June they went and changed it, screwed up the interface and worst of all made it worse-than-Navigator S....L...O...W.... Unbelievably slow and quirky. Their customer support just acknowledged to my mom 'that's just the way it is'. Gawd help us if the merger goes through.
Greetings Dive Fan,

I have it on good authority that IF the merger goes through, regardless of whether you become Comcast, or spin off to Charter, it will be about five years before changes are completed. For the first several years, only the names on the trucks, buildings, and guides will change. I don't know too much about Xfinity, but I know that there are some recent bugs with it. I heard that the X2 is being developed. You won't have to worry about that for a very long time. Internet Speed improvements and channel line-up standardization are what is on the horizon. Navigator has an update coming soon, but I don't have any further details.

Satch
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post #18650 of 18760 Old 07-21-2014, 02:14 PM
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Originally Posted by xnappo View Post
LOL - wow that thing is still around!

I can't believe you guys haven't moved to WMC or Tivo. Now that there is Roku etc to handle the 'In-Demand' issue - why do you continue to torture yourselves?

xnappo
No it is not still around, hence "I had before Nav"
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post #18651 of 18760 Old 07-21-2014, 02:22 PM
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No it is not still around, hence "I had before Nav"
I meant my database thing is still there.

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post #18652 of 18760 Old 07-21-2014, 03:37 PM
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I meant my database thing is still there.

xnappo
Oh yeah, LOL. I guess so. First thing that came up in a search.

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post #18653 of 18760 Old 07-25-2014, 01:54 PM
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Question Newbie Questions

After a few weeks of briefly using Arris' cable boxes like its DCX3510-M DVR and after replacing Motorola cable boxes, I have several questions:

1. How does one access this connected DVR remotely outside of home to manage the DVR like to schedule timers to record stuff? I assume it is in TWC's web site after logging in, but I cannot find it? Or is this not available? I read it is an option?

2. Can DVR's RC122 do skips (e.g., 30 seconds) instead of fast forwarding (FFing)?

3. I noticed these Arris cable boxes have Apps. Is there an online store to download and install more like Apple's?

4. Is there a way to add default paddings to new recordings? Like always five/5 minutes before and after recordings?

5. Where is the technical information (e.g., signals) at like Motorola's boxes with RC button to power on to that white screen instead of iGuide?

6. Is there a way to show the information guide in each changed channel to show ALL details by default instead pressing the RC's info button twice?

7. Why does it take so long to boot up these new Arris cable boxes? Waiting about five/5 minutes is too long compared to old Motorola cable boxes! I didn't mind missing the guide too. I could use the box right away. This would be annoying when power cycling from outages, reboots, etc.

8. Can I hook up an external HDD for more disk spaces and to use on other devices?

9. Is there a way to save my real-time recording (not manual and scheduled) before changing to another channel?

10. How do I view more than one week in its Guide?

Thank you in advance.
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post #18654 of 18760 Old 07-26-2014, 08:01 AM
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Originally Posted by jcalabria View Post
The audio dropouts are an issue that seems to come and go with different versions of ODN. I've been bitching about it on and off for years, and it was either completely or mostly better through the last few ODN versions. However, the current version is about as bad as it has ever been. The dropouts are on both HDMI and the coax/optical outputs. Sometimes it's a complete dropout... sometimes it's just the center channel. Power cycling (power button... not a reboot) the box will almost always fix it.

The video dropouts are new and started immediately with the current version of ODN. I initially went crazy trying to troubleshoot connections, but it does it whether it's direct to TV or through AVR and with at least a half-dozen different cables. It'll just go black... most often for just a second or so... occasionally for longer periods. Again, power cycling the box seems to make it stop dropping out for a while... at least for the remainder of the evening's viewing.
jcalabria,

It turns out the issue with the box was a signal issue that also caused dropouts with our phone and internet connections.

A couple of weeks ago I saw a TWC tech with the cover off the pedestal box at the corner of our lot and ever since he replaced the circuit board(amp?) in that pedestal box the DVR has not had any audio or video dropouts.
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post #18655 of 18760 Old 07-26-2014, 02:38 PM
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Quote:
Originally Posted by phildaant View Post
After a few weeks of briefly using Arris' cable boxes like its DCX3510-M DVR and after replacing Motorola cable boxes, I have several questions:

1. How does one access this connected DVR remotely outside of home to manage the DVR like to schedule timers to record stuff? I assume it is in TWC's web site after logging in, but I cannot find it? Or is this not available? I read it is an option?

2. Can DVR's RC122 do skips (e.g., 30 seconds) instead of fast forwarding (FFing)?

3. I noticed these Arris cable boxes have Apps. Is there an online store to download and install more like Apple's?

4. Is there a way to add default paddings to new recordings? Like always five/5 minutes before and after recordings?

5. Where is the technical information (e.g., signals) at like Motorola's boxes with RC button to power on to that white screen instead of iGuide?

6. Is there a way to show the information guide in each changed channel to show ALL details by default instead pressing the RC's info button twice?

7. Why does it take so long to boot up these new Arris cable boxes? Waiting about five/5 minutes is too long compared to old Motorola cable boxes! I didn't mind missing the guide too. I could use the box right away. This would be annoying when power cycling from outages, reboots, etc.

8. Can I hook up an external HDD for more disk spaces and to use on other devices?

9. Is there a way to save my real-time recording (not manual and scheduled) before changing to another channel?

10. How do I view more than one week in its Guide?

Thank you in advance.
Greetings,

I don't know some of these answers, but I can help with others,

1.) To use Remote DVR Manager, you log-in with your "My Account" (Formerly "My Services") User ID and Password. If you don't have a TWC user ID and Password, you can get one, or log in here. Bookmark the Site below:

https://myservices.timewarnercable.c...e.com/account/

1. a.) Now look for a Tab or a link that says "Quick Links" and find Remote DVR Manager. Instructions and FAQ's are avaliable for using the system. It's pretty easy. Just follow the prompts.
b.) New or swapped DVR will take between 48 hours-72 hours before they can be used with Remote DVR Manager. This is the time needed for the box to synchronize with the network.
c.) Almost all TWC services can be accessed here and settings for TWC Digital Phone, DVR Programing, Internet, and Troubleshooting as long as you subscribe to the service in question. You can even play your bill remotely. Reviews on using this feature have been mixed.
d.) If you are on a public computer, be sure to Log Out of "My Services" when you are done to keep your account secure.

2.) 30-second skip is not available. You can fast forward up to 4x through a program. You can also hold down the fast-forward key to move ahead 15-minutes into a program during a fast-forward stage.

3.) You can download a TWC applet for Apples and i-Pads. But I don't know the specifics because I don't have Apple products. TWC TV also allows you to watch many shows through your computer or remotely. You get a guide, some DVR functionality and a good selection of TWC channels. Because TWC requires permission from the host channel to carry the station remotely, some channels that are on your home TV may not be out yet.

Here is a link with FAQ's for TWC mobile. As long as you subscribe to the channel or service on your home, providing that TWC has host station permission the channel should be avaliable on mobile devices. (For desktop PC's, the install of Microsoft Silverlight may be required.) You will be prompted if this is the case:

http://www.timewarnercable.com/en/tv...es/twc-tv.html

4.) Yes, time can be padded to the beginning and end of recordings. For the cable box, bring up the recording list and select the show in question, and choose, "Change Recording Options." You will be presented with a screen by selecting that prompt, and you can use the arrow keys to add time before a show begins in the grid or ends. When setting up shows or series, you can select "Record Show (Or Series) with Options and use the arrow keys to make those selections. For applications and DVR Manager, specific instructions for those applications can be found within that application when you are using that feature.

5.) Not sure, although a tech may be able to help with this question by responding in this thread.

6.) No, you must press info to get more information on a show on the boxes. On Remote DVR Manager you can select 'Show Details" for more information.

7.) The older boxes are slow and the newer boxes take longer because TWC adds more features to them. Satellite, U-Verse, other non-cable companies have better, faster-responding guides and remotes. Newer boxes are being developed with more tuners and faster load-times, but the delay is the way it is, Software updates MIGHT improve performance, but there is not much that can be done on the subscriber's side in this regard.

8.) The OLDER boxes that did not have a C in the model number were SA models, and you could hook up a drive expander for almost unlimited storage. Western Digital was good as a Drive Expander. The newer boxes are hit and miss with Drive Expanders, (mostly miss) but they provide more storage. You may want to register this forum (DSL Reports) give your box make and model, and ask for a list of Drive Expanders that will work with your box. That forum can be found here: (Registration with DSL Reports or login with exisiting DSL Reports account required.)

http://www.dslreports.com/forum/cabl...61875740523589

9.) Not without additional non-supported TWC hardware. Most boxes only buffer the tuner for the show you are watching.

10.) Nope seven days is the Maximum that I know. New or swapped boxes may only go out for 2-3 days worth of data, and may take 24 hours to populate. This is also true for boxes following a reboot. I heard that there are some guides that go out 14 days. But our boxes with the Navigator Guide, only populate up to seven days at a time.

Hope this helps!


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post #18656 of 18760 Old 07-26-2014, 03:32 PM
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Quote:
1.) To use Remote DVR Manager, you log-in with your "My Account" (Formerly "My Services")...
Yeah, already have a TWC's web site account.

Quote:
1. a.) Now look for a Tab or a link that says "Quick Links" and find Remote DVR Manager. Instructions and FAQ's are avaliable for using the system. It's pretty easy. Just follow the prompts.
b.) New or swapped DVR will take between 48 hours-72 hours before they can be used with Remote DVR Manager. This is the time needed for the box to synchronize with the network.
c.) Almost all TWC services can be accessed here and settings for TWC Digital Phone, DVR Programing, Internet, and Troubleshooting as long as you subscribe to the service in question...
Yep, saw all those but got "Error -- We are unable to load your listings data at this time..." on https://dvr.timewarnercable.com/ for its Quick Link's DVR Manager. The new Arris cable TV boxes replaced old Motorola on July 5th, 2014, so it has been about 21 days already. All other links and TWC features seem to work though.

Anyways, I am not over there right now so I am doing all this remotely. Someone told me to try logging into http://video2.timewarnercable.com/DVR, but I saw:

"Box1: Scheduled Recordings with its 'Updating list of recordings' and animated wait icon that seems to go forever.

So, I clicked on something else like its DVR tab but got:
"Your TWC TV is not connected to a DVR, so you cannot currently use this feature. If you have DVR service on your Time Warner Cable video account and would like to manage your DVR, please connect to your DVR by choosing 'DVR' from the list of devices on your account, here."

I went to its http://video2.timewarnercable.com/settings/devices web page and saw: "Connect with your set top boxes at home. Box1" and with green connected status icon.

Are there specific web browser (tried Mozilla's SeaMonkey v2.26.1 in an updated 64-bit W7 EE SP1 and Firefox v31.0 in Windows XP Pro SP3) and port requirements? My work's firewall is very tight (only ports 80, 22, 443 allowed). I do have the (lat/new)est SilverLight installed since it wanted it.

I wonder if it will work if I am physically next to it and on the same local TWC network.


Quote:
2.) 30-second skip is not available. You can fast forward up to 4x through a program. You can also hold down the fast-forward key to move ahead 15-minutes into a program during a fast-forward stage.
Aww, no hacks or tricks to do skips?


Quote:
3.) You can download a TWC applet for Apples and i-Pads. But I don't know the specifics because I don't have Apple products. TWC TV also allows you to watch many shows through your computer or remotely. You get a guide, some DVR functionality and a good selection of TWC channels. Because TWC requires permission from the host channel to carry the station remotely, some channels that are on your home TV may not be out yet...
I meant apps on Arris cable boxes since it has "Apps". Not outside of them. Speaking of remote watching, I noticed lack of channels outside of the house. I was hoping to watch remotely outside!


Quote:
4.) Yes, time can be padded to the beginning and end of recordings. For the cable box, bring up the recording list and select the show in question, and choose, "Change Recording Options." You will be presented with a screen by selecting that prompt, and you can use the arrow keys to add time before a show begins in the grid or ends. When setting up shows or series, you can select "Record Show (Or Series) with Options and use the arrow keys to make those selections. For applications and DVR Manager, specific instructions for those applications can be found within that application when you are using that feature...
How about by default so I don't have to keep using options? I want to save time since I always use five minutes before and after the times.


Quote:
7.) The older boxes are slow and the newer boxes take longer because TWC adds more features to them. Satellite, U-Verse, other non-cable companies have better, faster-responding guides and remotes. Newer boxes are being developed with more tuners and faster load-times, but the delay is the way it is, Software updates MIGHT improve performance, but there is not much that can be done on the subscriber's side in this regard.
Really? That sucks and is annoying. Man, they're becoming bloated!


Quote:
8.) The OLDER boxes that did not have a C in the model number were SA models, and you could hook up a drive expander for almost unlimited storage. Western Digital was good as a Drive Expander. The newer boxes are hit and miss with Drive Expanders, (mostly miss) but they provide more storage. You may want to register this forum (DSL Reports) give your box make and model, and ask for a list of Drive Expanders that will work with your box. That forum can be found here: (Registration with DSL Reports or login with exisiting DSL Reports account required.)...
I am a member there, but haven't gotten all the answers too so I asked in here too.


Quote:
9.) Not without additional non-supported TWC hardware. Most boxes only buffer the tuner for the show you are watching.
Aww. No manual save to HDD. That would be useful if I saw something good that I want to keep.


Quote:
10.) Nope seven days is the Maximum that I know. New or swapped boxes may only go out for 2-3 days worth of data, and may take 24 hours to populate. This is also true for boxes following a reboot. I heard that there are some guides that go out 14 days. But our boxes with the Navigator Guide, only populate up to seven days at a time.
Bummer, I remember old iGuide did.


Quote:
Hope this helps!
It sure did. Thanks.
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post #18657 of 18760 Old 07-26-2014, 03:43 PM
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Yeah, already have a TWC's web site account.

Yep, saw all those but got "Error -- We are unable to load your listings data at this time..." on https://dvr.timewarnercable.com/ for its Quick Link's DVR Manager. The new Arris cable TV boxes replaced old Motorola on July 5th, 2014, so it has been about 21 days already. All other links and TWC features seem to work though.

Anyways, I am not over there right now so I am doing all this remotely. Someone told me to try logging into http://video2.timewarnercable.com/DVR, but I saw:

"Box1: Scheduled Recordings with its 'Updating list of recordings' and animated wait icon that seems to go forever.

So, I clicked on something else like its DVR tab but got:
"Your TWC TV is not connected to a DVR, so you cannot currently use this feature. If you have DVR service on your Time Warner Cable video account and would like to manage your DVR, please connect to your DVR by choosing 'DVR' from the list of devices on your account, here."

I went to its http://video2.timewarnercable.com/settings/devices web page and saw: "Connect with your set top boxes at home. Box1" and with green connected status icon.

Are there specific web browser (tried Mozilla's SeaMonkey v2.26.1 in an updated 64-bit W7 EE SP1 and Firefox v31.0 in Windows XP Pro SP3) and port requirements? My work's firewall is very tight (only ports 80, 22, 443 allowed). I do have the (lat/new)est SilverLight installed since it wanted it.

I wonder if it will work if I am physically next to it and on the same local TWC network.


Aww, no hacks or tricks to do skips?


I meant apps on Arris cable boxes since it has "Apps". Not outside of them. Speaking of remote watching, I noticed lack of channels outside of the house. I was hoping to watch remotely outside!


How about by default so I don't have to keep using options? I want to save time since I always use five minutes before and after the times.


Really? That sucks and is annoying. Man, they're becoming bloated!


I am a member there, but haven't gotten all the answers too so I asked in here too.


Aww. No manual save to HDD. That would be useful if I saw something good that I want to keep.


Bummer, I remember old iGuide did.


It sure did. Thanks.
For #1 and still doing this remotely at a different location on TWC's residential network. On http://video2.timewarnercable.com/settings/devices, saw two Box1. One has "DVR" text inside a HDTV icon, but the other one doesn't. I am going to assume the one without "DVR" text is the non-DVR Arris cable TV box. So, I "connected" to that one instead of the one without "DVR" text.

So, I went back to http://video2.timewarnercable.com/DVR and it said "Loading channels", "updating channel list..." and then quickly to "Unable to retrieve recordings".
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post #18658 of 18760 Old 07-26-2014, 04:09 PM
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Originally Posted by phildaant View Post
For #1 and still doing this remotely at a different location on TWC's residential network. On http://video2.timewarnercable.com/settings/devices, saw two Box1. One has "DVR" text inside a HDTV icon, but the other one doesn't. I am going to assume the one without "DVR" text is the non-DVR Arris cable TV box. So, I "connected" to that one instead of the one without "DVR" text.

So, I went back to http://video2.timewarnercable.com/DVR and it said "Loading channels", "updating channel list..." and then quickly to "Unable to retrieve recordings".
For technical support relating to your specific TWC account or technical problems in your area,

I would recommend going to the Direct to Tech forum and opening up a support ticket. You can only topic one related question per topic ticket to help them investigate. Your DVR's should be working now. Both at the set-top and remotely. I think something's wrong with your equipment. At the TWC Direct to Tech Forum, mention the DVR issues and give the following at the secure forum:

  • Name
  • Address
  • Account #
  • Box Made and Model
  • Description of problem

Here is that forum:

https://secure.dslreports.com/forum/timewarnerdirect

The Direct to Tech forum is for technical issues relating to your equipment or services. General questions not related to account inquiry or service problems can be answered at the regular DSL Reports forum or here at AVS. At AVS, we can answer technical questions, but the Direct to Tech forum helps with specific service issues relating to a customer's services or account. Non-technical questions like, "Why can't my box do this?" Or when are you adding this feature?" can be asked here at AVS or at the non-technical DSL reports forum for TWC.

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post #18659 of 18760 Old 07-28-2014, 05:40 AM
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After a few weeks of briefly using Arris' cable boxes like its DCX3510-M DVR and after replacing Motorola cable boxes, I have several questions:

9. Is there a way to save my real-time recording (not manual and scheduled) before changing to another channel?
I think you are asking if you can save whatever is in the buffer for what you are currently watching? If so, you can just push the record button and anything in the buffer for the show will record then just stop the recording and save it and you will get everything up to that point in the show. I dont know any way to just record like a 30 second clip of a show in the buffer though.
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post #18660 of 18760 Old 07-28-2014, 07:38 AM
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I think you are asking if you can save whatever is in the buffer for what you are currently watching? If so, you can just push the record button and anything in the buffer for the show will record then just stop the recording and save it and you will get everything up to that point in the show. I dont know any way to just record like a 30 second clip of a show in the buffer though.
Thanks. That is what I wanted. Yeah, too bad we can't customize what we want from it.
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