Originally Posted by slappySPG
ok, so I started reading this thread the other day when I was "upgraded" from the BMC9012 MOXI box to the DCH 6416 box because the MOXI box went dark (no lights, no picture to TV, just fans blowing).
I've read every single post, and it all makes me sad. This DCH6416 is not an "upgrade" at all, but a big step backward. Can I say that after 3 or 4 years on the MOXI, coupled with the improvements they added (most notably external hard drive support), this is really hard to swallow. Let me list all the immediate impressions after a week of the new box:
- interface looks horrible
- NO EXTERNAL HARD DRIVE SUPPORT !!!! TOO SMALL INTERNAL DRIVE !!!
- there is no keyword search (only title search)
- title search only matches from the beginning of title, and not the middle (ex. "goblet" will not find "Harry Potter and the Goblet of Fire")
- when looking at previously recorded shows, or "series settings", only displays 4 shows at a time --> MOXI used the full height of the screen for this, and so you would get like 8 or 10 shows displayed
- no "clear" or "delete" button on remote to easily delete stuff without going through 10 menus
Now that I'm done ranting, let's rant some more...
- as far as menu funtionality/user friendliness: TIVO > MOXI >>>>>>>> I-guide
- my company does this all the time: this DCH6416 must be cheaper and easier for CHARTER but worse for the customer
- doesn't Charter test this stuff in the real world first? my god, you would have learned so much if you actually listened to feedback -- the people designing the interface need to all be let go, and hire some people who can make a friendly/intuitive/attractive experience
-anything designed to emulate the "TV Guide" format is doomed for failure as it is terrible to begin with...sheesh
Lastly: any "workarounds" or "temporary fixes" or other baloney that people suggest to "improve the experience" just mean that this product is insufficient. The MOXI BMC9012 was lightyears ahead of the DCH6416 4 years ago when I first got the 9012 box!!
Any word on when a new-and-improved box is coming available (DCH, BMC, or other)? I believe this thread or the BMC90xx mentioned a 707 compliant MOXI box might be coming? I will volunteer to beta-test any "improvements" and tell you straight out when they are good/bad because it pains me to hear that this DCH6416 is the main box of choice in the upstate SC/western NC market.
NEEDS EXTERNAL HARD DRIVE NOW !!!
Well you know what Slappy - you've already started on the wrong foot with me. I'm more than happy to listen to issues and rants, but quite honestly you need to take a deep breath and relax. This forum is for tricks, work arounds and trying to fix problems, if you're just going to complain, find a complaint forum, they are all over the internet.
Moxi boxes are nice, they have an excellent interface and you'll see many posts from me both here and in the official moxi thread saying as much.
However the moxi is fundimentially flawed in the hardware department. The moxi has a lack of signal tolerance (i.e. it fails to get a channel lock or keep a data signal for it's modem) and is crippled by a lower quality tuner.
Since you've had your moxi so long, I have no doubt you'll remember when they first came out and the guide was extremely slow, fortunately in the last year the 4.1 software greatly increased guide speed, added External HD capacity and allowed for remote scheduling.
Next major software update will be TV Guide A25, which should resolve many of the guide bugs to the 6416 (mostly recording issues) and hopefully dress up the old grid system a little.
Now, the 6416 suffers from software issues. Quite honestly every major wide spread issue I've seen with the 34xx/64xx series is tied to TV Guide and their I-guide.
Do I like that interface, no, I do not.
However after seeing the picture quality of my moxi on my HDTV verses the 6416 - I (and a great number of other people) will take the 6416 over the moxi, at least until the day the new Moxi boxes roll out or until the day the moxi goes retail and I choose to buy my own.
As for your testing and cost analysis I have another scenerio for you
Corporate Labs approx 5 years ago - 6412 and Moxi are tested and analized, despite the higher cost, lower tuner grade and additional infrastructure needed due to the internal modems, the Moxi is selected because it's felt to be an overall better product.
Motorola Press release, approx 2 years ago - Motorola only has two assembly lines dedicated to the manufacture of the Moxi, no plans to increase - orders are backloged.
Charter Release, approx two months later - Because of backlog Motorola 6416 selected as the new DVR coming in.
FCC Mandate on 07/01/2007 - As of 07/01/2007 Encryption functions can no longer be intergrated into the box, as such all NEW boxes purchased by MSOs MUST use a seperate encryption system (CableCard) - this mandate was designed to force MSOs to open up their systems and create customer choice for Cable Boxes.
DCH series was already in production and replaced older DCT series
So you have two major factors that are not "pointy hair boss" type decisions here -1) Lack of Supply in the face of SERIOUS demand2) A mandate for a redesigned box (which still hasn't launched for the moxi)
So why did Charter start buying 6416s? Because if we didn't, most of us would not be able to have a DVR at all.
As for guide testing, let's say Charter isn't pleased at TV Guide. The first version of I-guide was worse, and A24 was rushed out to fix VOD issues, but of course that version was plagued with DVR recording issues.
I look forward to A25, however the realist in me knows it will fix the current issues and probably cause some new issues. - But the advantage of the 6416 is the issue is SOFTWARE. Software you can patch easily, hardware is pretty much kept till it dies.
As for capacity, you'll notice your 6416 has TWICE the capacity of your moxi. And if you HAVE been reading these threads, you'll see that yes, HD expansion is out there, it's just not been released. More than likely it will come with the OCAP applications. Again, since you profess to have read this entire thread I won't explain terms like OCAP or MoCA and other features that will really open up this platform. By the end of this quarter we should see remote scheduling, I'd love to tell you when Hd expansion will be there, but I honestly don't know if and when Motorola will give us the tools to make it happen.
Now, that said and done the good news is soon you won't have to worry about this because if you prefer Moxi, Tivo etc you'll be able to buy what you want (and presumable since people will be buying them they'll be more friendly to home upgrades) and use a cable card to get your channels.
Sure, Right now you can do that with TIVO, but soon you'll be able to do that with many other brands. Sometime next month retailers are supposed to start selling digital boxes by FCC mandate. By this time next year we should live in a digital only world with OCAP applications.
Is there a chance it won't happen that fast? Sure there is, but the fact is after years of stalling, it's finally starting to happen and progress is finally happening. If you want to be an early adapter, go for a TIVO, each DVR has it's own ups and downs - for now TIVO's is no VOD. - They've already started production on a USB adapter that should address return issues so they can handle SDV, so I imagine once OCAP vod applications come out they'll be the first to have a working platform for it (though Digeo / Moxi might beat them since they have a foot in the door with their MSO boxes)
If you want your VOD and the best quality picture, keep your 6416. If you Prefer your moxi interface and hd expansion and VOD at the expense of an analog picture, then moxi is the way to go. If you're tired of Charter DVRs, by all means pick up a Tivo SIII or HD.
Now that I've had my counter rant, as an employee of Charter Communiations, I appologize that you are unsatisfied with your 6416 please PM me with your information (Name, phone number on the billing account, address) and I will be more than happy to see if I can contact someone in your area to see if we can get another moxi in your hands, or if you prefer, please feel free to contact your local Customer Serivce or Technicial Operations manager and let them know your disatisfaction with your 6416 and your request for a Moxi.