Originally Posted by Alric
I see. Time for Tivo. James, how is Charter lately about installing Cable cards?
Depends on the tech, the office and the Staff - if you were in my market I'd make sure you were taken care of (I've done several SIIIs) but it might take several calls and failures of other techs before they'd reached me.
If you go with TIVO here's my advice
1) When calling if the CSR gives you any flack about supporting TIVO just request a supervisor and let him know you're requesting 2 cable cards to be installed for your cable card device. (CSRs sometime tend to act like deer in headlights when confronted with things they don't understand... so frequently the less you tell them, the more likely you'll get what you need)
2) Have the TIVO connected and go ahead and do the initial programming for the zip code and channel guides (you'll have to redo these later, but it will make the cable install go better)
3) Do the CableCards 1 at a time - resist the urge to do them both at one time - trust me on this - this is where 90% of all techs fail.
process for install -
Insert Card - TIVO should go to cable card screen upon detection
Get the Card ID, Host ID and Data ID from the diagnostics screen
tech will need to call these in with the card for Validation -
someone in ops will send a cold init to the card (and hopefully put in the validation information correctly) - the TIVO usually gives an error (406 I think) which indicates it cannot reboot - this is normal. - after about 5 minutes you should be able to test the card and view your channels
repeat the process for the second card.
Cablecards are a mixed lot - we are required to support them - however at the same time, we are not required to support the equipment you buy to USE them. CableCards are made in different lots with different firmwares, some work better on some models than others. Most boxes should work on the newest cards without issue, but there are always exceptions.
Be prepared to get to know any cable card equipment you buy, you'll need to know how to troubleshoot it etc because all a tech can really do is insert cards, call in the information and check for signal problems.
If a cable card install doesn't work, request a tech hook up a box to verify that signal levels are good and you should be able to get a clear picture on your channels.
The good news is, generally once it's up and working, it stays that way!