I have a Motorola DCT6412 w/ Comcast iGuide software. It works well except for a glitch we've been having when a second recording starts when a first recording is already underway.
Often -- but not always -- the second program won't record. It shows up on the DVR as a one-minute recording (although if you play it, nothing plays) with the message that the recording was interrupted.
A minute before the second recording kicks in, I get a dialog box with two choices: a) switch channels to record, or b) cancel recording. If I'm there, I select a), and it records correctly. But the highlighted default is b), so if I'm not there, maybe this is what it selects?
I'm pretty sure we experience this problem even if we make sure the DVR box is turned off when we leave the house. But I can sometimes avoid the problem if I set the channels so the DVR won't have to change channels.
We've seen the failure most often when the second recording starts one minute after the first (ABC's "Castle," for example, which starts at 9:01 Central most weeks). But we've also seen it with two shows scheduled to start recording simultaneously. One program records fine, the other fails.
Is there any workaround for this? Can the default be changed so it changes channels by default?
I have Comcast service in St. Paul, Minn. It's a DCT6412 (Phase II, I think), firmware 16.77, software 78.53 - A28p0-4.1005.r-8