Okay, I just had my TiVo upgrade. Unfortunately I wasn't able to be there for the install, but my wife was relaying info.
First off, let me start by saying I can't stand Comcast. I've had so many install issues over the years (technicians not showing up for appt's, not doing a correct install, etc). When my first HD box was installed about 18 months ago, while the tech was there, I asked my wife to look at an HD channel to check out the picture. After checking several channels she responded saying that she couldn't notice a difference. Of course, I was then skeptical that the technician had hooked things up correctly, so I told her to ask him if what he was seeing was HD. He responded, yes, that's HD. So, I get home, and of course, it's not HD. This "professional" hooked up the HD box to my TV via a coaxial cable and was either a complete moron or flat out lied to my wife. So, I hooked up the box to the TV via HDMI, and later also component (split screen doesn't work on HDMI) and problem solved. Of course, I had to front the money for the cables, which I probably should have gotten for free if the technician had done the install correctly.
So, going into today's install I'm very untrusting of Comcast technicians to begin with. My wife calls me and here are the issues:
1) We need a new box. I SPECIFICALLY ASKED the phone rep whether I was going to need a new box and she said no, it's a software download. Pissed me off, but no big deal, we were rather up to date on our shows and the most important shows remaining are probably either on my old TiVo on my SDTV or On Demand (CBS). And, I'm hoping that the new box will have a larger hard drive. Not holding my breath, but it would be a nice perk. Something I'll look for when I get home.
2) My current setup has a 3 way powered RF splitter, one connection going to the cable box, one directly to the TV for split screen, and one going to a cable modem. I currently have no signal problems on any of them. The technician says that it won't work with the new box. I'm not too worried about it because I can move the cable modem to another hookup and I can either deal without split screen which I don't use all that much, or just use another cable from the splitter at the source through my floor (I already have a hole for speaker wire for my 5.1 setup. So, I just told him to connect it directly to the box without splitting the signal. Anyone buy that the new box is going to change things with signal strength? I'm planning on checking it out for myself. I'm figuring I should at least be able to split out the split screen without a problem.
3) Un-freakin-believable. My wife checks out the HD channels, no HD. Do Comcast techs have to take a class at screwing with their customers? I'm sure it's not the box, it's probably an HD-DVR (better be or I'm really going to go off), but the imcompetent tech probably hooked it up to the TV with the coaxial cable again.
And Comcast has me by the junk at the moment, my southern sky is rather tree-lined. I'm praying for Verizon Fios to get here soon.