Originally Posted by crossbeaux
Power Save Setup -- You can select a period of inactivity after which the unit automatically shuts off (that was why my units were off when I thought they were on. Default 4 hrs.
Additional info: Also, now when watching a recording, when you push the Play button, it not only displays how far into the recording you are (which it always did), but it also pauses the recording. I'm not sure I like that, because I generally just push Play to see how much of the show is left, not to pause things. But a quick second push of Play starts the recording again.
Thank you for posting this. I joined this forum just to reply and give thanks, because, after 3 days of exasperation with Comcast/Xfinity "customer support", I found this in 20 seconds after a Google search. I was unaware of the power-off menu selection, as I'd never seen it before.
I would come home, turn on the TV, and see no picture. The DVR was off and, of course, there was nothing in the live broadcast buffer. Additionally, my PLAY button wouldn't let me review the timeline without pausing. All this as you describe above.
But, I didn't realize there had been a FW "upgrade". I called customer support and explained the situation. They were totally clueless, patronizing, and seemed to be making things up: "we can't send a reset to your DVR because it is a very strong signal and could damage your equipment". Hmmm.
It's odd that they chose a default of powering off in 4 hours. I have programs scheduled to be recorded weeks from now. Last night my DVR had already powered off before a scheduled recording and therefore the recording never happened. The new behaviour of the PLAY button is awful - there's already a PAUSE button.
I've already logged a complaint with Comcast/Infinity about the support staff being unaware of these new DVR behaviours when I was easily able to find it on the net.