Edit, To Philb below- You are correct this is not a DTVpal thread- the thing is the DTVPal DVR is being brought to you by the SAME company as the lowly DTVPal. I've read multiple posts on Dishnetworks handling of customers reporting problems /wanting to get their units exchanged under warranty getting the run-around from DishNetwork.
Regarding your comment on "it's the Buyers' responsibility includes ensure all stated requirements for the product to operate are satisfied. All of them."
Beyond a customer making sure he /she has a proper antenna set-up, with the unit getting a strong enough signal it's not the customer's "job" per-se to have to go-after whoever is dragging their feet on getting TVGOS properly implemented.
A: Most people that have purchased DTVPals aren't going to know what is causing their unit to not function properly.
B: Most people aren't going to know who to complain to /How to get in contact with those in positions of power to effect the needed changes.
C: It's the "job" or "responsibility" of those at DishNetwork who are btw more than likely to have direct dial numbers for those involved. Let me put it another way- between you as (1) person calling to complain, taking to "lower-tier" persons who have NO AUTHORIZATION to do anything, and Dish Inc calling direct to persons who have authorization to do whatever it takes... Which (1) call is going to have more effect?
You, or the "big-boss of DishNetwork" calling TVGOS directly..?
On another subject: As a pro-Dish, Inc poster what excuse can you come up with for DishNetwork for not providing tracking numbers on shipments? If I buy from any other company a product and I provide them with a e-mail address I get confirmation item has shipped & a tracking number.
In today's market there is NO excuse for not e-mailing a tracking number. (LOL)
Originally Posted by WillN937
Never saw a DTVPal but if Service Tech's observations based on what he sees in his shop are correct the number of OTA people who have a TVGOS enabled recorder is relatively small compared to the number of total OTA viewers. Even fewer will have a TVGOS enabled recorder.
There have been some complaints about PQ but the only people who really seem to be affected are the TVGOS users.
Maybe they should put a note in the box explaining that not all CBS stations have TVGOS data YET but considering the number of people who are affected by what we hope is a temporary situation does not seem to merit keeping it out of the hands of those who can use it. They also lose a lot of market if they wait until everyone gets TVGOS. The DTVPal is primarily a CECB, it just has this TVGOS conversion feature added on.
As to the Pal DVR I don't see this as a very useful feature. All it will let me do is record a DVD since it appears to use one tuner I can't record 3 programs.
RE: On the DTVPal Series units being primarily just a tuner with the "guide feature added on", not many people being affected, etc
Let's be frank:
DTVPal /TR-40 /TR-40CRA Picture Quality compared to competing units is let us say "lacking" and the tuner is "weak".
The "Guide" and the "timers" that allow the unit(s) to be hooked up to a vcr /dvr are "the selling feature".
Read any CECB comparison reviews, those are "the features" that differentiate the DTVPal from it's competitors. People are wanting this unit for the Guide and the timers to pair with their VCR, DVR, PVR, or other devices that don't have a ASTC tuner.
The problem is the guide / and the timers aren't working as advertised.
On the problems not affecting many people...
I guess it doesn't affect too many people.(cough, cough)... Right now the DTVPal thread is running at almost ONE-HALF MILLION
hits. (490,751 to be exact, on this site alone)
Note that a large body of posts within that thread people reporting problems with the timers on their units not working properly.
On Dish putting a note in the box- A sticker that is not easily removed on the bottom of the unit explaining TVGOS is needed, with a link to Dish's site explaining the matter with a ETA on when they expect a resolution to the problem would be the proper thing to do....