After waiting 2 weeks for an available weekend install, Comcast tech tried upgrading my old Comcast DVR service the Tivo yesterday and failed. First, my old DVR needed to be swapped out with a newer box that's compatible with Tivo. Signal strenths checked, boxed swapped (with what the tech referred to as a 3rd generation DVR), download completes, then nothing. After an hour, the tech suggests that the download/install is still in progress and that I should wait longer while he moves on to other installs in town. Well, the install never completed. When the tech returns 4 hours later to check progress, he decides we should try a 4th-generation box (Moto 3416... not sure why this wasn't used in the first place), which he swaps in for the other box. However, it's after 6pm at this point and he doesn't want to do the Tivo install. In miscommunication over the phone, the software download starts anyway, and the install seems to be going smoothly (progress messages on the front of the box got farther along than the first try). Knowing he can't flip the box back to regular DVR-mode, he says he can't wait for the install to complete, runs out to the truck, grabs another 3416, unplugs the install-in-progress box, and puts in the new box. He suggested calling Comcast to reschedule the Tivo install which should only require a remote download/install initiation from tech support.
Well, I call Comcast today only to find that a service rep needs to be onsite for the install. No appointments for 1.5 weeks (3 weeks for another weekend appointment)... WTF Comcast! Why does this need to be so painful, why can't priority be given to a customer that didn't get what they ordered, and why does a tech need to be here to watch a computer install some software? Fios anyone?