This is the second time this has happened. I am getting a title that is not at the top, or even anywhere near the top of my queue. I know how it works, there are plenty of NOW titles available, in fact all but one. So what gives? I was a member before and never had this happen until I rejoined them. I emailed them when this happened before anf course did not get a response. What's the point of the queue when this happens? I think both times, it happened when I made a change to my queue between the time they had received my DVD and before they sent the next one to me. But still the title that was sent was way low on my list, in fact, I'm not even sure it was on my list, but it must be a bug in their software. Anyone else experienced this?
If I send my movie out on Monday morning, I get a replacement Wednesday Afternoon. When it's a new release from Tuesday, I'm 10/90 when sending a movie back on Saturday. Sometimes, when I send a movie on Saturday, and a Tues release is #1 in my queue, I get my #2 choice on Monday. But the majority of the time, I get the Tues release if I send back on Saturday.
I put them in my mail box in the Kent area, they also goto/come-from Tacoma mostly.
I used to be able to mail them back on Saturday, then get the new releases delivered on Tuesday also. It seems if you don't get the first batch of new releases sent over the weekend/Monday, that you're in for a wait.
I would like Netflix to give an estimate queue length before you add them to your queue, near the Add button.
Even at 3 films a week, Netflix is still great. Much better than BB.
Just to follow up, I returned two of the movies I received on Wednesday yesterday, and the site already indicates two more will ship today (it's not even 10:00 a.m. yet).
BTW, if you ever get an envelop not addressed to your local center, you could just use a replacement label and redirect it.
I've had no problem with the mail and Netflix's speed, in that I'll mail a movie, they'll get it the next day, and mail me back another movie that same day. So I'm still getting 3-day turnarounds, which is great. But I still can't get *any* of the top new releases that I want. My current queue:
The 40-Year-Old Virgin - Very Long Wait
Cinderella Man -Long Wait
Serenity - Long Wait
When I first subscribed, I always got the new releases on the release date. Then I would get them the next week, kind of the 2nd cycle. In December, though, I've gotten pretty much no new releases...
Originally Posted by mflaster
I've had no problem with the mail and Netflix's speed, in that I'll mail a movie, they'll get it the next day, and mail me back another movie that same day. So I'm still getting 3-day turnarounds, which is great. But I still can't get *any* of the top new releases that I want. My current queue:
The 40-Year-Old Virgin - Very Long Wait
Cinderella Man -Long Wait
Serenity - Long Wait
When I first subscribed, I always got the new releases on the release date. Then I would get them the next week, kind of the 2nd cycle. In December, though, I've gotten pretty much no new releases...
I hope this isn't a trend!
Mike
My luck has been pretty good lately (I got 40yo Virgin the first day), as long as I send something back on Friday or Saturday, so it arrives on Monday. At least in my area, they send new releases out on Monday so they arrive on Tuesday. But if I miss Monday, I end up waiting a while.
I used to have the 8 out package, but once they built the local distribution center that was way too much. I now have 5 out. That's also typically too much, but sometimes not (like right now where there are holidays and virtually every TV show is in reruns).
Originally Posted by Karyk
I used to have the 8 out package, but once they built the local distribution center that was way too much. I now have 5 out. That's also typically too much, but sometimes not (like right now where there are holidays and virtually every TV show is in reruns).
8 out and 5 out packages?
The most I see is the 3 out at a time option. Do you have to call them for other options?
I've been with Netflix for 2+ years now. 3 out plan for most of that time. And now I'm seriously considering moving to Blockbuster.
I tried BB once before, and as their distribution center is further away than Netflix's, the turn around times were longer. They had far more copies of new releases though. As others have said, I'm having a harder and harder time getting anything from Netflix. Right now I've got 3 sitting in my queue as "long wait."
Worse, I recently upgraded to the 4 out plan, and while I'm paying them more money the number of movies I am receiving has actually decreased. Obvious throttling, since it only takes 1 day for a movie to get back to their distribution center from me. I mailed back 3 at once: they "received" the first 2 days after mailing, the second 3 days after mailing, and the third a week after mailing. All were addressed to the nearest center.
Originally Posted by 704set
How do you compare Netflix and Blockbuster?
Skip
Hey Skip-
Actually I liked them both and for a time BB seemed to have more versions of a given title. Unfortunately, they also sent titles out of queue order, had ridiculous wait times on some titles (a few I waited for as long as I was with them, which was about a year) and their distribution centers were too far away from me. The closest center I ever saw a disc sent from was 250 miles, and I'm centrally located less than 100 miles from Indianapolis, Cincinnati and Louisville. I e-mailed them about it but they pretty much blew me off.
I wound up going with Netflix. They're pretty even on the whole and I know that I'll get a one week turnaround per disc, meaning if I'm on the 3 at a time program I'll get 12 that month if I watch a movie the day it shows up and send it back the next day.
Suffolk, there was a big advertisement promo in my local Sunday paper. It was a big cardboard insert of a movie ticket. I just tossed it because I'm already a member, but I think it was 30 days free offer. But I may be mistaken. Maybe somebody else kept it.
I also noticed that the cost per disc went up when I upgraded my subscription with NF, so I quit.
I've been with BB for quite some time.
Pros - no throttling, as far as I can tell.
Cons - wait on many discs, don't have quite a few titles that NF has.
They don't ship discs out of order nearly as often as they did in the past. Other BB users who still have the pre-price hike rates, what are you going to do when your rates go up?
Originally Posted by 704set
Suffolk, there was a big advertisement promo in my local Sunday paper. It was a big cardboard insert of a movie ticket. I just tossed it because I'm already a member, but I think it was 30 days free offer. But I may be mistaken. Maybe somebody else kept it.
Skip
Skip... Thanks for your response.
I still have not signed up yet. Does anyone know of the 30 day free deal that Skip was mentioning?
Craig
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