Well, if I wasn't anti-TWC before I am now. I went to turn in my modem today after cancelling two weeks ago. I was told, and they did note, that I could return it "at my convenience." After the in-person visit and FOUR phone calls, they finally did what they should have done in the beginning. The CSR I spoke with to cancel failed to enter my request or schedule a disconnect. They billed me for the last two weeks, and the next four. The second CSR says no problem, they will back-date the cancellation and credit me when I turn the modem in. They refused to do that at first until I started tossing some legal lingo around. After all the calls, it turns out they owe me fifty bucks instead of me owing them over a hundred.
I told them this was a perfect example of why I was dumping them. Almost without exception, in the past three years, I have had some sort of trouble with TWC on even the simplest requests for service changes, etc. Guess what their answer was..."We don't care." I then said that was the reason UV was going to take some market share from them, including my business. Verbatim, the guy's response was, "We don't care." My answer was simple: "Exactly my point." As soon as TWC climbs back near my buy price, I'm dumping the stock too. Even at its worst, I never was treated that way by DirecTV and AT&T as been tripping all over themselves to give me good service. The bills for the all the service changes, UV install, and first month service came today. I might not feel that way tomorrow after I open them!
Update: A small discrepancy with the AT&T phone bill due to all the service changes, but the UV bill, which came separately, had no surprises, exactly what they said it would be. As for the HD picture, more research leads me to two conclusions: 1) UV is indeed overdoing the compression in order to get two HD feeds and two SD feeds at once. I wish they would offer an option to have just one true HD feed, or alternatively, two, but without SD at any given point in time. In other words, let me control my 25 Mbps bandwidth usage instead of defaulting to 2/2 channels plus Internet. 2) Some of the artifacts I see are due to upgrading from 720 at 26" to 1080 at 37". That still doesn't explain the color/contrast etc. problems. A tech says that is solely due to their compression scheme (real-time single pass encoding focusing on the center of the picture and starving the background). The only thing you can do is calibrate your set as best you can and nothing will help the background/fast movement noise and blocking. It is what it is until they improve the encoders or raise the bandwidth.
Updated Update 1/29/08:
After considerable calibration and tweaks, my UV HD channels, well most anyway, look better. Still some noise, etc. though. Above I wished for more bandwidth per channel at my option. Apparently, that is the opposite of AT&T's plans. Who the heck needs three HD feeds plus a bunch more off of the DVR all at once? That is crazy. Just give me one nice live picture and one simultaneous record to DVR and keep the rest. Check this recent post on the main U-verse thread...
Originally Posted by creemail
I know this is quite old. Has this happened for most people. I have had mine since Nov. Picture quality seems a tad bit better than when I first had it.AT&T will increase HD compression on U-verse