Some questions about TWC pricing and marketing. I find the pricing information given athttp://www.twcarolina.com/services/p.../charlotte.asp
remarkably confusing, and I know from talking with others that I am not alone.
For instance, what do I need to recieve HD? There are details of what is needed for digital cable, but no mention of HDTV.
Do I need to get standard cable to have 'navigator+' for HD or can I just have basic? Can I add in other option packages without standard cable, such as HBO?
The channel line up mentions 'digital basic', which is not mentioned in the pricing page, though I assume these are what you get with 'basic cable' + 'navigator+'.
What package do the 'HDTV' channels come with - 201, 220, 225, etc?
Can I use the standard definition DVR and get HD at the same time?
The HBO popup refers to the need for 'digital cable', but the main page talks about 'navigator+', which may be the same thing, but it is not clear.
Is there an extra charge for HD? Another page talks about a $40 installation fee per HDTV, but this is not on the pricing page.
From the channel listing, it looks like UPN and WB are not available in HD in Charlotte, even though these channels do broadcast in HD in other areas.
Channels 290/291 are marked as HDTV, but have no marker to indicate that a HD converter is required. Channel 358 is colored for HD and its name implies HD, but it is not clear what package it goes with by color - one assumes the Showtime package, but this is left up to the reader to work it out.
HBO on demand is marked as requiring a HD converter, but does not indicate HD content. Is it HD?
Sorry to be hard on you, but it seems like TWC are trying to put people off using thier services by making the pricing as complex as possible.
1) Mark all channels in the line up by a package abbreviation. Then have the abbreviation in a key that links to a package name that exists with the same name in the pricing lineup.
2) Mark the HD channels with an extra column, asterix or other marker.
3) On the pricing page, use common naming. If you want to call it 'navigator+', always use that term, not 'digital cable'.
4) Be clear about the prerequisits for each package.