Ladies and Gentlemen,
We try to make things as simple as we can with our pricing structure, but you're right. It isn't simple. Our business is far more complex than you might imagine. Your input has been communicated to members of our programming team concerning the layout of the programming guide.
However, there is a balance that we have to manage from an operational standpoint. Since our system doesn't allow us to pick and choose channels down to the individual channel, we have tiers to simplify the clusters of channels.
While tiers logically fit on top other, there is some flexibility.
Navigator+ (The digital cable interface and digital cable channels 200-242, except the HD channels)
Digital Tier (Channels 141-191)
HD Tier (HD Net, InHD, HD Net Movies)
Premium Channels (HBO, Cinemax, Showtime, TMC, Starz, Encore, etc)
Pay-Per-View (PPV Events, iControl Movies on Demand)
To get HD Services you will need (at minimum) basic cable (channels 2-6, 8-19, and 21-22) and an HD Box. This will give you channels 201,220,225,230,235,and 240 as well as Music Choice, iControl, and the inDemand services. This does not give you access to our Interactive Programming Guide. Should you wish to subscribe to one of the premium channels (HBO/Showtime/etc), if we have a corresponding HD premium channel, you would get that HD version as well.
Basic Cable + HD Converter + Remote (Charlotte Rates) = $17.33 (before taxes and franchise fees)
Most of our customers with HD subscribe to the digital service, which would include all of the above, plus our standard cable service, permitting them to also see Discovery HD Theater (280) and to get Navigator, our Interactive Programming Guide.
Basic Cable + Standard + Navigator (our IPG) + HD Converter + Remote = $55.51 (Charlotte Rates before taxes and franchise fees)
With this configuration, we offer additional HD programming. The HD Tier (for an additional $6.50 per month) includes INHD, INHD2, HDNET and HDNET Movies (channels 290-293). The On-Demand channels do not currently deliver HD content.
The standard DVR cannot receive, record, and manage HD content.
We do charge approximately $39.95 for the installation of a high def box for existing customers. New customers often have this waved as part of an introductory offer.
HBO OnDemand does not require the High Def box. Good catch. This error is being corrected on the Time Warner Cable Charlotte Website. I apologize for any confusion that this may have caused.
My responsibilities have changed and pulled me into other areas. I probably will not be able to participate on this site at the level I would have liked. Email to marketing through the web page will get a more timely response. We will keep the TW Carolina.com website updated on all upcoming HD news.
Time Warner Cable