Gotta give props when deserved...
We built our house late last year. I'm now a DirecTV subscriber, but still have TWC for internet. IMHO you can't beat TWC's internet service- at least for now- but that's beside the point.
This past Friday I had some landscaping done last week and they accidentally cut the TWC wire that was buried. I called Thursday morning and they got there Friday morning.
The TWC tech was a sharp guy- probably late 20s, early 30s. Firm handshake, looked me right in the eye. Had his sh*t together.
He fixed the buried cable, but what really made me happy was that I've had an old cable that was no longer in use aerial trespass my front yard from my neighbor's house. Total eye sore. Part of the cable actually laid on the corner of my front porch roof.
For MONTHS I tried to get TWC to remove the cable. One time they actually came out, it was in January and it was snowing/sleeting (I give them the benefit of the doubt for that one). But they never rescheduled.
Fast forward to last Friday. I asked the TWC tech what I could do to get this removed. He told me to use the phrase "aerial trespass" when calling TWC, which I did. I got the runaround and was told someone would call me in the next week or so.
Well the tech who was at my house that morning called me to say that he spoke to his supervisor and offered to come and remove the eyesore cable.
This guy took the initiative to call his boss and escalate this issue- that wasn't his problem.
He came back and removed the wire. I was giddy all weekend. I got his name and tweeted to TWC Help to let them know how happy I was about this tech.
Just wanted to let other folks know that as much as everyone complains about crappy service, sometimes you find that diamond in the rough.