TW Charlotte tech/eng discussed the 3510 at length this am.
1. The digital audio stream switching between 2.0, 3.0 or 5.1 etc is the cause of the crackle-pop-via-digital-audio-out-during-channel-changing-issue.
2. The Receiver (Pioneer49TXi in my case) is the culprit since it should sense the change, mute, resync to signal change and unmute.
3. He did not know if anyone at TW actually analyzed the digital stream to pinpoint or verify the theory/reason. (sounds plausible though)
4. Based on complaint numbers TW thinks only a minority of receivers have the problem.
5. Most distressing is, TW will do nothing to alleviate affected users since they don't have enough complaints.
To his credit and if his theory is correct they may not be able to do anything to help the rcvrs.
IMHO, Seems like a mute signal could be passed immediately prior to channel-change to help....
anyone tried D*tv's HDtv?
I am now considering it.
I refuse to let TW destroy my audio investment if someone accidentally forgets that changing channels requires they:
then if sound is gone pwr down TW box &
repower it to force a resynch.
PS Pioneer phone support was less informative.
At this point there are 3 options:
A. convince everyone with the problem to raise h*ll till TW deems it worthy to addresss
B. switch to D*Tv.
C. buy new rcvr & change model & brand till you get one that doesn't do it.