Originally posted by shippy1973
I went yesterday and got the 6200 box from Adelphia. Well, when I got home and hooked it up, I did not get any channels above 95. Well, I was ticked so I called Adelphia up to see what the deal was and they could not help me with it. Only thing they could do is setup someone to come out on Saturday and fix it up. Well, I took back the box and got another one to see if that would help and it did not. This seems to be a known issue with this boxes. Even the guy at Adelphia when I took the box back knew why I was there. Anyway, anyone have this type of problem or have any ideas how to remedy it?? Or do I have to wait until Saturday? Thanks all.
Same thing here. Got it, hooked it up. Only got basic cable. After an hour or so of waiting I called Adelphia. They where no help. They setup a tech to come the next day.
Then I'd say about 3-4 hours later I went back to check and I had all my channels again. Called Adelphia to cancel the tech call.
Here is my best guess. When you goto the local office and get a new box they fill out a form, write down the serial # of the box, etc. You sign the form then leave.
Really, in the amount of time she took to go in back and grab a box there is no way they set it up.
So a few hours later that paperwork made it's way back to the desk of a tech who then went in and setup the authorization for that box to receive the channels you subscribe to.
So in other words, have patience.
Btw, never call the 1800 number if you have problems with the new HD boxes. After about a 30min conversation with the CS person, I got her to admit that no one there has a clue when it comes to the 5100 & 6200. =/