This morning I got an email, an ad for TWC to increase my turbo internet speed for their "Express" 30 MB.
I ran a speed test and I was downloading, just with turbo at 34mbps. My upload is the problem.
Usually on my speed tests I rarely hit above .97 gbps. According to TWC for my package that's appropriate. So I wondered what the upload was on this faster internet for $10.00 more. I called and they said "Up to" 5mgps. Notice everything is "up to."
So I asked what is the minimum acceptable speed, you know I don't want to pay 10.00 more and be told .97mbps is acceptable for uploads. I usually upload a couple of TV shows I convert from my TiVo for my wife and I reduce the size of the file. She doesn't need Dolby 5.1 and I lower the quality a bit. So an episode of "Hell's Kitchen" ends up around 2.15MB. That takes nearly 6 hours to upload via drop box, and Google documents is even longer.
I was told minimum upload is 3gbps by one person, another told me 2. Either way it's still faster.
So when I told them about the ad of course they didn't know anything about it. I would need to pay 20.00 for the upgrade. I convinced them the ad was real and they asked if there was another number to call. At first I said no, but after they said they would do it I said, you know, I do see a different number. I'll try that.
Before I did I decided just to do it myself on line. Nope. If you want to do it on line you have to also get their router, around 50.00 and 2.50 for the new modem. I called the number.
I asked the same questions I asked earlier and the only different answer was on the upload, she told me 3mbps. I said lets do it. I don't need the modem. She said OK, it would take sometime and she would call me back in 30 minutes.
And true to her word she did. But she asked me "When can we install the modem for you?" I said how much is that? 9.99. I said I was no longer interested. I mean come on, install a modem. The other CS area I spoke with told me they would UPS it for me.
So I called the regular CSR line and got a guy this time. He was negative from the first word and I told him so. He looked at my info and said I was already upgraded from an "old" turbo account so that would be $20.00. I said eff you and hung up the phone.
I called back immediately and got a very cooperative CSR. No, she didn't know the ad either but she found a package that would include the higher speed internet and Cinemax and Stars for only 6.00 more. I said for how long? One year. I said OK.
She then installed the channels and ask me to check to make sure I had them. I noticed she bricked my Tuner Adapter. Both of them. She had no idea what a tuner adapter was or TiVo really. I said fine, so long as you have it billed properly I can get the boxes fixed. She tried to fix it herself by sending an addressable hit but it didn't work.
I sent an email off to my person in TWC. About 3 or 4 hours later she said look now. It didn't work. I emailed back what was going on. She got back to me and said it was a problem with the billing end (I knew it!).
So now I have no access to any SDV channels, don't know when I will have access to them. No Cinamax or Stars. I haven't checked to see if HBO and Showtime are working.
My new router should be here in a day or so with a box to ship the old one back. But what a mess.
You think I would have learned by now.
MY NAME IS NOT BILL (but you can call me hook)