Originally Posted by rmalbers
Get this, got my COX bill today and they charged me $40 for the self install of the cable card! These people make me so mad if there was any choice I would be gone in a second. This reminds me of the AT&T days.
Well you said (posted) on 2-23-12 cox showed up sounds like they charged you for a failed self install.
Ok, here's the rest of the story (see previous posts). The tech showed up this morning, really nice guy, ready to get this working, and I showed him everything. He called up his support tech and she looked at all the setup. She sent a hit and it didn't see to change anything.
SiliconDust emailed me last night on the ticket I opened that "Most problems we've seen with not-subscribed messages come from having the channel packages added to the account for billing purposes but not added to the card itself. Usually they just need to add the right packages, or remove them and then readd them, then send out the hit to authorize them on the card."
The Cox woman dropped and re-added the stuff and sent a hit, that didn't seem to work and she sent another hit and that seemed to do it.
Sooo, at this point I sort of think that what was needed was just the multiple hits but maybe the drop and re-add helped, not sure because both were done.
Anyway, I think the multiple hits are really the way to go, at first anyway. BTW: I'm getting the DIYHD and CookHD without having to do anything but I do have those digital packages so that make since.
I also asked how often they are sent to peoples houses with problems that could be solved by phone and he said it's happening more since they hired a bunch of new csr's to support the whole Cox central region out of Omaha.