Originally posted by RichFPAN
QZ1 - I'm in Center City Philly and have been having the exact same problems for 7 weeks. I've called Comcast about every week and they keep telling me that they're working on the problem. It doesn't seem that this is as widespread in this area as it is in DE, which I guess means they're not going to fix us quickly.
Oh.. also, I've been having trouble on ABC, NBC, CBS, and PBS... (not Fox like you). And I also have occasional pixelization and audio droupouts on the first tuner on these channels as well, but not nearly the amount on the unwatchable second tuner.
Does anyone have any more information about when this problem will be resolved? As I've said, it's been over a month and a half and still going.
I'm a 6412 user in Delaware. What I can tell you about the 2nd tuner problem is that it is systemic. The 6412 worked flawlessly on both tuners until COMCAST switched our HD QAMs for ABC, NBC,CBS, and PBS to make room for digital simucast of analog chanels.
Individuals that are not reporting the problem don't know they have a problem. I told to two friends who thought they were ok how to do a simple test. They called me and said "Man how did I miss that"
(Simple test: Start with 6412 off (needs to be off so we can be sure that we start with 1st tuner) tune to CBS HD, picture should be ok, hit the swap button to switch to 2nd tuner, tune to CBS HD again. If your problem is as bad as it is in Delaware you should hear an audio drop out followed by video pixelization/tiling within a few minutes.)
Note on test for us in Delaware CBS HD is the worst you may need to find out what channel will work best for your area.
Switching out 6412 box does not help. Having a COMCAST Lead technician come out to your house does not help. Having all connections cut off and new connectors attached does not help. Replacing all cable outside and inside your home does not help. Replacing all splitters does not help. All of this work was done at my home over the course of several visits from COMCAST and the problem still persists.
The last COMCAST tech that came to my house told me that they now think it is a problem with the 6412 and my service ticket was going to be put in a pile until they have enough to convince Motorola that it is a problem they need to address. This doesn't sound to promising.
I really want this to work when it does it works great. The only thing that is keeping me calm is that COMCAST has been crediting my account every month when I call.