Originally Posted by Tybee
1) I know we can ostensibly exchange DVRs ourselves by swinging by a Comcast office (even though on the site it says the only thing you can do there is pick up an analog converter box or pay bills). Are they going to give me any hassle if I just walk in asking for a new box?
2) I'm on the Stone Mountain head end in Decatur. Is 2079-A South Hairston Rd., Decatur, GA 30035 the office I need to go to?
3) Do I need to bring my current box or can I pick up the new box first and bring the current one back after I confirm the new one works?
4) With the advent of Xfinity, online DVR management, et al, do I need to hand copy all of my DVR scheduling info/settings before unplugging my current box, or is that information in the cloud, able to be redeployed on the new box automatically?
First, I haven't seen or heard any reports of 3501s in ATL that I can recall. As to your questions:
1) They should not hassle you, and at this point, the DCX-3400 should be the box that they have on the shelf to trade when you walk in, but call ahead before you unplug your DVR.
2) No impact, no idea
3) I emptied my old DCT, called ahead to my "local office" to see that they had a 3400 on the shelf and then took the DCT with me to trade. They made no guarantee over the phone, but said that they should
have one. They did not have one available, so I called customer service, told them that the local office couldn't support my request, and asked them to ship a DCX 3400 to me. They did, and once I received it, I returned the DCT to the local office. I ended up paying a prorated fee for one day of overlap having 2 boxes before I could return the DCT.
4) I believe you lose everything in the exchange, so you would want to write it down, screen cap it, or take pics of your settings/DVR programs before you turn in your old box. If Comcast was at all interested in portability or using cloud tech, it probably wouldn't take 2 days to populate the guide after a reset.
Your best first bet would be to call Comcast. You may get lucky and catch someone who knows what they're talking about. Otherwise, it might be helpful to use basic terminology to be understood. So, DCT3416 = Old grey DVR box. DCX3400 = New black DVR box. That was the only way I got any answers out of the local office, and they still tried to give me a DCT 34XX as a trade.