Join Date: Jan 2004
Location: Guilderland, NY
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TWC in Albany,NY sent a software update to all 3250HD boxes on Tuesday, January 13, 2004 that enabled the DVI output. I stumbled upon this when I came home from work and my 3250HD was "stuck" with a display of "530" on the display. I called TWC and they explained about the update. In fact, the customer service guy let me know exactly what they were told. Here it is:
All: Tomorrow morning between 5:00AM and 5:30AM we will be sending new software to all 3250HD settops in the system. This upgrade will allow
us to begin using the DVI port on this type of converter. This is the
only change that this update will include. Customers will see their
settop reboot and then begin to load the new software. Once the clock
comes back on they will be all set. Please do not have customers reboot
their converter during this process or it will need to begin over again
once the settop is plugged back in.
Also, please note that we do not supply the DVI cable that will be
needed to use this port. This (DVI) cable will come with the
television, or the customer will need to purchase one where they
purchased the television. Further, there are a number of different types
of DVI cables and the customer should verify that they have the correct
one for connecting to a television before hooking it up.
Finally, remember that this type of connection to an HD television (DVI)
bypasses many of the functions on the SA settop. This means that if the
television does not support Things like zooming or stretching of the
picture or upconverting to 1080i from 720p, for example, then those
functions will not be available to those customers unless they reconnect
their televisions with the component hookup that we supply. Thanks.
I hooked up my DVI cable on Wednesday and went through the 3250HD's advanced setup wizard. I have noticed a "problem" when viewing SD channels...the picture is shifted to the left, leaving a portion off the screen and also leaving a black vertical bar on the right.
I called TWC and the customer service guy had no clue, trying to tell me it was my TV, but I did not have this problem before hooking up my DVI cable. He scheduled a service visit for this coming Wednesday Jan 21.
Has anyone else had this problem or maybe know how to fix this?