I would be very comfortable recommending Video Only, as I have to many folks in my extended family.
I have purchased several TVs and one HD-ready TV from Video Only, along with VCRs, DVD players, a DV camcorder and a HTIB DD 5.1 audio/video system. The HD-ready TV developed problems after I had it for a month or so and was replaced immediately with no hesitation on their part.
When buying my first HDTV and my first DVD player, they helped me understand progressive scan DVD and convinced me to buy the PS DVD player. They helped me buy the right choices before I even understood what the right choices were. The Kenwood HTIB A/V receiver turns out to have enough optical and coax inputs for my 2 HDTV tuners, 1 DVD player and 2 DirecTiVo units. Again, I was provided capabilities and sufficient capacity that I did not fully understand until later.
That said, I am not impressed with some of their more recent sales folks. I have been shopping at their flagship store in Tukwila, WA, and I deal with long term salesmen and in one case the owner (who maintains his office at that site and can be found in the showroom at times).
Bottom line for me: If they have the product I want, I will buy it there. I always get the best price there, and I usually get a lower price than their initial asking price--at least on the bigger ticket items.