Okay. Had my DVR installed today. These guys are clueless. The tech could not get any channels authorized after an hour on the phone with his dispatch supervisor, and then left me with a box with all channels showing "this channel will be available shortly", and told me my hit was in a queue, and the box would take a hit and come online in the next hour, but he had to go to his next stop.
As expected the hit never came, so I called tech support, and they tried to hit the box again with no success. I called back an hour later (after being told my hit was in the queue), and actually was transferred to a person in the Tinley Park call center that was part of the DVR support group. She was very helpful, and after two hits got all my analog, Hi Def, and digital channels showing. Only problem was HBO showed "subscription service" even though my account showed HBO as active. She then tried to deactivate and then reactivate the box to get HBO going, but that caused all channels to show "this channel will be available shortly" again. She then sent another hit which was 200 in the queue, and said if that did not resolve it within an hour to call back.
Once again, no hit. I finally got a call back from the Dispatcher in Schaumburg, who spend an hour on the phone with me trying to hit the box a few different ways. He had just given up and was scheduling a tech to come and take the box away, and replace it with a 6200 (as there were no more DVRs available at their warehouse), when all my channels came on (except HBO). He is now sending a tech to check my signal strength tomorrow, as he claims that I may not be getting HBO as my signal is weak. I disagree, as I get channels above and below HBO just fine, so how could it be signal strength.
Juat for fun I called back to see if I could get someone who had a clue, and could fix my package so that HBO came through, but I got a lady who did not know what DVR was. I explained it to her and told her that earlier I had talked to someone in the Tinley Park call center that was part of the DVR support group, and could she transfer me to that group. She answered that she was in the TInley Park call center, and that she had never heard of DVR, or any special DVR group, and she was sorry that she could not help me at all.
So I admitted defeat and quit for the day. I spent over 4 hours on the phone trying to get the box activated. At least I got the install charge waived.
This is all after a no show appointment on Monday, and them rescheduling to today without calling me. Lucky I was home today.
I have noticed a lot of breakup when you change channels, but then after a few seconds it is fine. Other than that DVR works as expected. Clumsy interface, but once you get the hang of it it works okay. Pausing live TV is cool though.
On another note, when I ordered the DVR, I also added HBO, as I was offerd HBO for 1 year at $5 per month. In one of my conversations today I found out that I only Have $5 per month for three monts before it goes to $16.99 per month. Sneaky - lie to get you sighned up then you get hooked, and don't get what you were promised.
Fun, fun fun with Comcast. PITA to get set up, but great when correctly set up.
Anyone else having trouble getting HBO with a DVR box (or any other premiums?). Everyone I talk to claims that my account has HBO enabled, but I am not getting it. No one is able to fix it.
Thanks for any help.