Well it took two different transfers but the third time was the charm. Oh wait, only took two transfers. At no point did I get the run around or denials, just "Oh sure, that's another department that is handling that, let me transfer you". I ended up with a senior support something something and he took care of me, explained that some shows would have different levels of copy protection (copy once, no copy, and no copy restrictions). I would have to provide my own cable, but that was all, and they would call me back to schedule the appointment for the swapout.
As long as they call me back, color me suprised =)
Very exciting. I keep wanting to hate orange county cox because well, everybody hates their cable providers, but I just can't find a reason to yet.