Join Date: Nov 2004
Location: Lambertville, MI
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The best answerer I got in the main 6412 forum was this one bellow.
I am hopeful that it has been fixed, and is not the wave of the future.
Registered: Aug 2004
I posted about my DVR problem with "24" in another thread, but I thought I would take a moment to add to the collective knowledge here.
Just a quick refresh: I recorded "24" on Monday and when I watched it and attempted to FF, was presented with a circle-with-a-line-through-it icon telling me, "You can't do that."
I called Comcast yesterday and had my concerns escalated from the initial ("There was something wrong with the signal") phone-center person to a ("I'll look into it and call you back") supervisor.
Today, I received a call from a different guy who was very knowledgeable about the technical issues faced with the DVR's and their recordings. In short, he admitted to me that this was a bug in the TV-Guide software which incorrectly marked this episode of "24" to disallow certain functionality. (The same thing apparently happened with "American Idol" last night, but I was not aware of that until he told me about it.) He told me that it would be fixed in an upcoming version of the software and, based on the large number of bugs that have been discovered, this summer's scheduled release of the next version may get changed.
Bottom line: Yes, the DVR features can be selectively disabled as a feature of the IGuide. No, this was not intentional by any party involved in the presentation of "24" on Monday.