AVS Forum Special Member
Join Date: Dec 2002
Location: Twin Cities, MN
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Okay, I called Comcast to upgrade my HD STB to an HD DVR, and came away with the following interesting information (edit: not all of this is true... see my next post):
- There is a $75 deposit for the DVR, but only if you've been delinquent in the past 6 months with your account. Mine was flagged because we switched our autopay (different credit card), and it didn't go through, so we had to pay twice the next month... they were fine with it, no extra charges, etc, but I guess it was flagged due to that.
- There is a $16 install fee if you elect to have someone come out and install/swap the DVR. Otherwise, you go to one of the four Twin Cities Comcast locations (Brooklyn Park, Roseville, St Paul, and Inver Grove Heights), and pick up the box (or swap, in my case) for no charge.
- Cost is $9.95/month, and it replaces the $5/month I pay for just the HD STB (if I kept the HD STB it'd be addt'l to the $5, but there's no reason to do that unless you have 2+ HDTVs)
- They are using the Motorola 6412s (dual-tuner, the rep pointed out, but didn't know the model #)
Now to go to the Roseville location and do the swap, and report back if anything didn't go as explained above...