Join Date: Mar 2003
Location: Twin Cities, MN
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The telephone support people are definitely NOT trained well for HDTV, but hopefully your tech on Friday will be knowledgeable. The tech who did my install knew what he was doing for the most part, although he said they were given very little training. Apparently, they had 4 hours of classroom training without any hands-on work almost 3 months prior to the first install, and that was it.
Markito is right. All of those stations are available and should be included in the package at no extra charge. The INHD channels are from InDemand, so that is why some of the support people incorrectly think that they are pay-per-view channels.
Just keep on Comcast until they fix your problems. Good luck with your tech call on Friday.