Anyone else have this happen to them?
I've subscribed to Comcast internet and TV for over a decade. Got a letter saying my original modem could not handle the speed I was paying for (12mb) and they would be happy to mail my a new one and upon receipt I should return the old one or dispose of it properly. I called them to order a new one, having to listen to them trying to "upgrade" me to digital phone, and they sent me an Arris WBM760. I called them again to get it working, again having to listen to their sales pitch.
Two weeks later I get another letter "due to the recent downgrade of your service, you have equipment connected that is no longer in use that you need to return". I had to call Comcast a third time to figure out what the heck they were talking about, and they claim the modem they sent is only for people that have 20mb service and they want it back, and I need to drive to a service center to turn it in, presumably subjecting myself to another pitch for digital phone. I have zero interest in digital phone since my present Centurylink service works well, unlike my cable which breaks into pixels or my internet which goes out everytime it's cold and wet.
Fortunately I still have the 12 year old Toshiba if they still want me to be using that one.