General Time Warner stuff
I recently moved to Jackson Township in Stark County, so my TWC comments apply to that location. I know there have been a lot of negative comments about TWC's service, but from a technical perspective, I have had no problems at all for four years. (Hope I didn't just jinx myself.)
My consistent gripe is with their price increases, but those always seem to get resolved to my satisfaction. Most recently, a $10 Turbo Internet fee magically appeared on my bill, six months after I was assured my cost was fixed for a year. When I phone, I always threaten to move to satellite and UVerse if not pleased, and I always end up in the hands of the Customer Retention rep. By the time that phone call was finished, I kept Preferred TV with my current DVR and an extra set top box, added the Sports package, and increased my Internet speed from 20/2 to 30/5 at a cost a few dollars less per month than I was paying. The all-in cost, including tax, is $122/mo. I'm happy. I don't have phone service with TWC, just cell phones with Verizon.
So my recommendation is to call TWC and complain, and if you are truly not pissed, act like you are truly pissed so you can talk to the people who can make you unpissed.
Last edited by MichaelJay; 05-20-2015 at 09:13 AM.