Join Date: Jun 2001
Location: Los Angeles, California
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
And TWC still keeps pissing people off! I'm very happy with my TWC cable (Internet only) connection at 300/20 in W. Los Angeles. So happy that I talked my girlfriend to changing from her crappy Verizon DSL (3.0mbps max download at $35/month) to TWC's standard internet for the same price (and much faster speed). She's not into this stuff and happy with the status quo. Took some convincing to have her accept the change.
Last Friday, we go to TWC's website and subscribe. She had cable TV years ago, so the line is still there from the pole to her house. It's just disconnected at the pole (which is in the alley). The website verified her address. No installation charges since we're using our own modem and don't need a technician (I'm giving her my Motorols 6141 since I have the new ultra fast modem from TWC rental). They ran a credit check and all is fine.
Sunday morning, we get an e-mail that we need to call them with our modem MAC address. I call, but they don't have us on file. They ask for a few more days. Monday and Tuesday we get more e-mails asking us to call. So I call tonight and they say there is a hold on this account because we didn't have cable services within the last year. This means a technician needs to come out and we'll be charged $15. Huh??? You already verified the address at time of sign up - why didn't the website mention this? And the cable line is fine! A tech just needs to connect it at the pole. They say that they need $15 for a tech to come out and connect from the pole. Ok...this is ridiculous. Even if we had subscribed within the last year, a tech would still need to come by and connect at the pole because they always disconnect from the pole when you stop your service (at least they're supposed to).
Nope. They won't do it. They need an additional $15 to schedule a tech to come out.
You know, it's really not the money. It's only $15. But I just feel ripped off. It's like a bait and switch tactic. This pisses me off. Forget it. Cancel it. We'll stick to crappy Verizon at my girlfriend's house. This really sucks. Just venting.
BTW, I've had crappy customer service from Verizon as well. Big corporations are just bots....there is no logic, just a set of rules guided with broken programs on super computers. The humans answering the phones have no power. "Hal" controls everything.
Oppo BDP-105 Blu-Ray
Spectron Premiere MKII 7 Channel Class D Amp (500w x 7)
2 Anthony Gallo Reference SA Amps
5 Anthony Gallo Reference 3.5 Speakers
Sunfire Super JR Subwoofer
Sony Z2 Series laptop as dedicated HTPC