Originally Posted by SPDICKEY
Seems that public offices for wireline providers are not really needed, except for payment locations in those neighborhoods where hard cash is used rather than checks and credit cards. Equipment swaps can be handled either by truck roll, or mail-in.
I live in the middle of a Verizon (former GTE) wireline area, and my nearest location for payments is over 20 miles away.
If the bill is mailed to your home, why not put a check in the enclosed pre-addressed envelope and put a stamp on it, and mail it back with your payment? Why travel to a "payment location"?
Or, set up "automatic draft payment" to the payee from your bank checking account. You can set up the same with your credit card instead. Never have to do anything again.
Or, set up "online banking" with your bank and pay your bills manually or automatically-recurring that way, either with your bank's GUI in a browser, or with Quicken (which has many other advantages)?
Or phone them up and authorize a credit card payment right then over the phone, if that's how you'd like to pay?
My point is that providing customer service to accept payments in person at a retail store location doesn't really seem like a high priority, given that it's actually a much GREATER INCONVENIENCE to the customer to facilitate in-person payments than to support all of the other non-in-person methods to accept payments via some fully-electronic or nearly-electronic automation. And mailing in a check still works too.
I can't blame them for closing costly and unprofitable store locations if that's what they were primarily created for. Maybe at some time in the past, but certainly not today.