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post #9691 of 9698 Old 06-07-2015, 11:54 AM
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Originally Posted by phildaant View Post
How are the signals?
Signals are strong and solid.

I subscribe to 50/5, and consistently get 60/6, and the tuner strength indicator on my TiVos are between 95 and 100% for every channel.
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post #9692 of 9698 Old 06-07-2015, 11:59 AM
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Signals are strong and solid.

I subscribe to 50/5, and consistently get 60/6, and the tuner strength indicator on my TiVos are between 95 and 100% for every channel.
I meant the cable's signals like in the modem's http://192.168.100.1 ...
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post #9693 of 9698 Old 06-07-2015, 12:30 PM
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I meant the cable's signals like in the modem's http://192.168.100.1 ...
I haven't looked at those before. Here is what came up. I have no idea if this is good or bad...
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post #9694 of 9698 Old 06-18-2015, 04:34 PM
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Anyone heard anything about TW transitioning to HD on the rest of the HBO channels?

Having ONE HBO channel be in HD is pathetic. Yes, I know there are actually two, but the other is just a time shifted East coast feed, which is meaningless if you have a DVR, so just ONE HD channel.

Utterly pathetic in a major market like L.A. Utterly pathetic, TW!!

But at least they raised the price they charge for it.

And by the way, same issue with Encore - raised the price, still a single HD channel.

And to add insult to injury, if you stream HBO and/or Encore, most of the channels are in HD. It's just the stuff they feed down the cable that isn't.

It is beyond comprehension.
If you are as annoyed as I am by paying $18 a month for what is essentially ONE HBO HD channel, and $8 a month for ONE Encore HD channel (with the rest all being SD), you can let your feelings be known (as I have) by writing to cotp@twcable.com or calling the Office of the President at 212-364-8300 option 2.
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post #9695 of 9698 Old 06-18-2015, 05:27 PM
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If you are as annoyed as I am by paying $18 a month for what is essentially ONE HBO HD channel, and $8 a month for ONE Encore HD channel (with the rest all being SD), you can let your feelings be known (as I have) by writing to cotp@twcable.com or calling the Office of the President at 212-364-8300 option 2.
Did they answer you?
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post #9696 of 9698 Old 06-18-2015, 05:51 PM
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Did they answer you?
I wrote this earlier today:

Quote:
I am extremely disappointed to find that in a major market like Los Angeles, you continue to offer a SINGLE HD channel for HBO while continually raising the monthly price for it (mine has increased 50% since I subscribed - from $12 to $18 a month).

Yes, I know there are in fact two HD HBO channels, but one is just a 3 hour delay of the other, so for those with DVRs, they are the same channel. And the two HD channels offer BY FAR the fewest movies, which is why I have HBO in the first place.

And while we're on the subject, your single HD channel for Encore is also disappointing, its price having increased 60% since my original subscription, from $5 to $8 a month.

This is Los Angeles, not some backwater town in Oregon. ALL channels available in HD should be given to your customers, not just the ones convenient to you.

I will be retiring shortly, and will need to reduce my monthly expenses somewhat, and spending more than $300 a year for what is essentially two HD channels will be one of the first things I will consider throwing overboard.

Really, I would be embarrassed to offer HBO and Encore mostly in standard def in 2015.
I got back the following email this afternoon:

Quote:
Thank you for writing us. I apologize for any inconvenience or frustration you have encountered
with Time Warner Cable. I have already contacted the Executive Response team that oversees your
area. The Executive Response team is very thorough and they will be in contact with you to address
your concerns as soon as possible. You could also contact the Office of the President at
212-364-8300 option 2 if you have further questions.

Your feedback is extremely important and appreciated.

Regards,

Vonda R.
Customer Care Advocate
Time Warner Cable | Office of the President
You'll note Vonda R. did not wish to give her last name. We'll see if they follow up.

I believe that if they get a couple of dozen emails similar to mine, they will do something about this.

In New York, most all the HBO and Encore channels are in HD, as they are when you stream TW on Roku.

We're just being screwed over here in L.A. for some unknown reason.
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post #9697 of 9698 Old 06-20-2015, 10:40 AM
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Did they answer you?
They called me on the phone yesterday, and the nice woman admitted that it was indeed pretty awful and they were discussing it internally but couldn't give me an answer as to what, if anything, they will do about it.

Then she gave me a $25/month discount on the package of services I get from them (cable, Internet, 2 phone lines) for the next year. So not a total loss.

But I really believe that if enough people complain in email about this specific issue by writing to cotp@twcable.com or calling the Office of the President at 212-364-8300 option 2, TW will do something about it. I suspect the problem is inertia in the L.A. office more than anything else at this point.
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post #9698 of 9698 Old 06-20-2015, 10:43 AM
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Quote:
Originally Posted by DougDingle View Post
They called me on the phone yesterday, and the nice woman admitted that it was indeed pretty awful and they were discussing it internally but couldn't give me an answer as to what, if anything, they will do about it.

Then she gave me a $25/month discount on the package of services I get from them (cable, Internet, 2 phone lines) for the next year. So not a total loss.

But I really believe that if enough people complain in email about this specific issue, TW will do something about it. I suspect the problem is inertia in the L.A. office more than anything else at this point.
Ah, thanks.
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