AVS Forum Club Gold
Join Date: Apr 2001
Location: Marina Del Rey, CA, USA
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 223 Post(s)
Decided to try a second phone call to "bulk services" tonight. My situation might be somewhat unique in that I live in a condo building that has a "bulk services contract" between the HOA and TWC, now assumed by Charter/Spectrum.
Turns out that NGC (Pacific HD, channel 75/129) is part of the old Variety Plus tier of TWC. I had the Variety tier, so of course that's why I was missing NGC and that's what I wanted to address this afternoon when I first called. I wanted to find out how I could get NGC post-transition to Charter/Spectrum, along with the gray issues of exactly what gets grandfathered in with TWC customers making no changes to a Spectrum lineup, and further complicated by the "bulk services" contract and exactly what that might entitle me to do or not do or get or not get.
Anyway, the second "bulk services" guy tonight pointed out that the Channel Lineup page for my 90292/Westside location actually has two tabs... one for Spectrum lineups (TV Select 125+ channels, TV Silver 175+ channels, TV Gold 200+ channels) and the second for Existing TWC lineups (Starter TV 2-+ channels, Standard TV 70+ channels, Preferred TV 200+ channels). I had been unwittingly been looking at the Spectrum tab lineups where 75/129 NGC is checked, whereas I really should have been looking at the Existing TWC lineups, where 75/129 NGC is not checked.
As I mentioned earlier, NGC is actually in the old Variety Plus tier. So while looking at the Existing TWC lineups tab if you click on the "premiums and tiers" dropdown arrow, and then scroll down to the bottom of the dropdown list, you will see "Variety Plus". If you check that box you see the subset of channels which are in that tier, which includes NGC as 75/129, but still unchecked. Not clear why this is, but it is.
So, instead of passing me off to the Spectrum marketing team to get me transferred over (at increased cost, no doubt) to transition into a Spectrum lineup package, he researched the situation with HOA bulk services contracts and determined that because of the bulk services contract he still had the ability to deal with my account as if I were still an old TWC customer. In other words he could actually add the old TWC Variety Plus tier for $8/month to my account without invalidating anything else or voiding any of my grandfathered services or pricing. Instantly, I now had the added Variety Plus tier channels (for $8/month) and was thus now able to get 75/129!!
This really is what I expected to do this afternoon, if I could. But the first guy just wasn't resourceful enough to double-check how to deal with these types of situations, even though he worked in the bulk services department. Tonight, the second guy did.
So, case closed. I expected to pay more for NGC (I wish that Variety Plus tier had more than this one channel to make it worthwhile at that price) and have now emerged victorious in that I can now watch 75/129.