Well. I guess I may as well go ahead and cancel T-W now. I was going to wait until after the superbowl, given the pleasant surprise we all got last year with CBS and TW actually delivering the HD superbowl.
But if it's just going to be the crappy SD channel, I may as well just watch it on a SD set at someone else's pad.
The reason for my cancellation: two weeks ago I was scheduled from 12-5 to get the DVR service. I'm already paying $135/mo, btw, this'd put me close to $150/mo for TW alone. Yikes. But the money wasn't the thing.
It was the no-call, no-show. I've been in management, and I've fired people for no-call no-shows. Apparently 'firing' TW is the only thing I can do. I took off the entire day, because I wanted to play with my new toy. As 5 rolled around and no tech, I called TW (Rome). I sat on hold for 10 minutes (they really shouldn't say it's higher than normal call volume when I'm always on hold for 10 minutes or more whenever I call...), before getting a fairly inept CS rep....who then dumped me back to the beginning of the call queue. So I sat on hold for 15 more minutes, before speaking to another CS rep, who had me on hold for 5 minutes. All told, it took 40 minutes on the phone to have them tell me the tech was running late and would call me when he left the job he was on at the time.
Well....he didn't. They at least could have said he wouldn't make it, offer me some kind of discount on my bill, and reschedule for another day. But they went with "he's still on his way", so in my book, it was really /two/ no-call, no-shows. Because in my management days, if I call the employees house and they tell me they'll be in, and don't call or show....well, they get fired. You can always call and make arrangements.
I thought maybe they'd call the following day to apologize and make some amends, but I haven't heard anything from them since.
I'm going for DSL and Voom, screw TW and their overpriced, underdelivered, arrogant and incompetent ways.
I should also mention I still have that overheating Pace HD box I was talking about a few pages back in this very thread. I feel stupid and used for paying $135/mo for the last year for this level of sheer incompetence.
Just a heads-up for local TW folks.