UPDATE as of 1:15 am PT
Originally Posted by scowl
It looks like my cynical prediction is coming true.
The series premiere of "Unforgettable" tonight had the usual excellent bit rate of 18.09 Mbps OTA. Comcast has kindly inched their bit rate from 10 Mbps to 13 Mbps. It seems like they'll be doing slight increases until enough people stop complaining.
Letterman on Comcast-delivered KOIN-HD also looked better tonight, plus I found some old Hawaii Five-O HD recordings from last year (still on my DVR) when Comcast-delivered KOIN-HD PQ used to look good and compared them to tonight's Comcast-delivered KOIN-HD programming and the PQ was almost comparable.
FWIW, Comcast actually responded to my 3rd formal complaint this evening with something more than the standard canned "check your wiring and chat with us online."
They basically stated that everything checks-out normal today (all seems to be working good) and made a lame implication that any PQ issues are typically the responsibility of the local channels, i.e. a typical lawyer strategy used when things get hot (in any industry):1. Deny any knowledge of a problem;
2. Blame the customer or a 3rd party if there is or was a problem;
3. Discretely and quietly fix the problem;
4. Deny anything was done to make things right .... "everything checks-out good currently";
5. Finally offer thanks for being a loyal customer.
I never really expected or asked Comcast to admit any PQ issues .... just to please get together with KOIN staff to work things out (which according to KOIN, something that was already in the works prior to my own complaints).
Looks like all our Forum members' complaints to Comcast finally made their kitchen too hot, so great Kudos to everyone who complained.
Plus, if Forum members continue to update this forum with an occasional report-card for Comcast's delivered PQ (particularly for KOIN-HD), I believe we may see better PQ delivered from Comcast over the long haul.
Remember, in any capitalist society, it is only normal for most businesses to try and stretch things to the max (preserving bandwidth in this case), until a point is reached where customers start squealling (loudly).So everyone keep those loud squeals and reports (both positive and negative) coming in. Also, even if you did not find the time to send in a complaint to Comcast this time, it would not hurt to send them some positive feedback regarding how much better a certain HD station looks after it suddenly improved (just about as good as a complaint beforehand, thus letting them know you care about PQ and had noticed just how bad things had gotten, etc). I honestly believe that future PQ (to a degree) can actually rest in Comcast customers' hands if they take the time to provide regular feedback.