Join Date: Feb 2004
Location: Lake Oswego, Oregon 97035
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I just received this in my email from Comcast. Anyone know what it's all about:
Dear Comcast Customer,
We are always looking to serve our customers and continuing to improve our service offerings. Today, we wanted to make you aware of a planned network upgrade - scheduled to take place on Sunday December 19, 2004 between 1:00 a.m. and 4:00 p.m. Pacific Standard Time. This upgrade is designed to enable our High-Speed Internet customers to be among the first to access new information, entertainment and communication services. It also is designed to deliver additional network security and reliability, streamlined billing, and enhanced customer support and installations.
This marks our next step towards the delivery of the "connected home" - in which electronic devices and broadband services seamlessly work together to meet your lifestyle needs.
During this one day upgrade on Sunday December 19, 2004 between 1:00 a.m. and 4:00 p.m. Pacific Standard! Time, we are providing the following guidance to customers:
Do not unplug or restart your cable modem, router or home networking gateway, or reboot your computer during this time frame.
Doing so could potentially cause a service interruption until the network upgrade is complete on Sunday December 19, 2004 at 4:00 p.m. Pacific Standard Time. Please note: this guidance only pertains to modems, routers and gateways, and to your computer and we are not expecting any other changes with regards to the way you use your Internet service. (Note: If there is severe weather in your area, we ask you to make sure you follow normal precautions and turn off and unplug your computer).
We are available if you have any questions about this upgrade. You can reach us through our Online Customer Service Center, or if you would like to speak with a customer care representative, please contact us at 1-888-COMCAST.
Comcast High-Speed Internet