My boss finally got his chance to get on the HD bandwagon today. After months of listening to me rave about the picture, he ordered the HD package. He lives in Newton, NH. They're serviced out of the Londonderry office like I am.
The first problem was that they refused to let him go to the office and pick up the box in person like I did. They insisted he needed a service visit (with the associated $25 fee). They said they needed to do something "at the pole".
The next problem is that they showed up at his house with an SA 8000HD DVR! He didn't order this, he simply ordered HD. The service tech claimed that they no longer offer the SA 3250HD box. If you want HD, you have to get the DVR service.
This is rediculous. Now I have to start looking into this box. I've been raving about the picture using the DVI output and I went so far as to get him a DVI cable. Now he has this DVR and it won't even allow him to set the resolution to "pass through", much less use his DVI input.
I'm a bit steamed at Adelphia.
Does anyone know how to find out if they really did discontinue the SA3250HD?