I just left my house after meeting the installer who came to swap my old box for the HD one. He originally tried to give me a 3100HD, but when I complained he went back to the truck and gave me the 3250HD that he said was for his house, claiming that he didn't know there were different models, or even what DVI was. Of course, he also claimed that his resident evil DVD is in HD, and when I said I wasn't aware that HD could be recorded on DVD, he said you have to have a progressive scan player...too bad the installers don't know much about the state of the technology. He also didn't know that Charter had ESPNHD, and claimed that charter has had HD service for 2 years .
This has always been my biggest complaint about Charter...I've only talked to one or two Charter employees who seemed knowledgeable about any kind of the technology services they sell. "DVR? you mean DVD?" is a typical response when I call to ask questions.
But, back to the topic of local info & reception: at first glance, none of the HD channels seemed to actually be in HD, but the PQ was better, without a doubt. I'm thinking that at 11 AM on a Wed, maybe they weren't showing actual HD material at that time, only upconverted. I'll check that out tonight & post more info. I think I have 6 channels: 2 locals, ESPN, Discovery, Showtime & HBO.
I'm planning to purchase an antenna & DVI cable to go along with this - any suggestions where I might find a DVI cable locally for a reasonable price? Radio Shack & Best Buy websites both list $99 as the cheapest available, where cablestogo has one for $25 - that's more what I expected