Originally posted by jruhnke
Hi, all. Here's another TWC/Fox problem, but this time it's Fox Sports Net (ch 37 on my system).
I only get audio out of the right speaker.
The latest: Despite the fact that I have stood in a house in the Galleria area, watched a TV tuned to 37 (FSN) light up its "stereo" light, and pump audio out of both the left and right speakers (I ran the balance between L and R to convince myself for sure), and the fact that I have spoken to an FSN engineer-type who confirmed they ship a stereo signal to TWC, the TWC head-end tech is telling the line tech and the tech supervisor that "FSN only sends right-channel audio, and that's just the way it is."
My neighborhood line tech stood in my living room today and said, "My house does this too. I raised the same complaint to the head-end tech a year ago, and he gave me the same story. I couldn't get him to fix it, either." The home tech who came out with the line tech backed him up, when I told him the Galleria customer didn't have this problem: "No way, man--our Tidwell office, which is on a completely different hub, sees this behavior too. It's Houston-wide."
Their position is that every single TWC customer in the Houston area sees this same problem. When I ask why they don't get lots of calls about the issue, their only response is, "I guess they've learned to live with it." Is that true? Do all you guys out there see this problem, and just overlook it? (If so, do me a favor and call 713-341-1000, tell 'em you have the problem, and ask them to fix it!
Even if it's true that the problem is with FSN's source signal, I don't understand why TWC isn't on the horn to FSN saying, "Fix the @#$% audio signal you're sending us." No one at TWC will answer that question for me, either.