Having been a customer of Comcast for many years I succumbed to their offer of triple play in order to save money. I could write pages regarding the run-around I received for the simple exercise of getting me signed up with telephone service, which of course has not happened after three weeks and two service orders. They keep losing my E911 documentation.
In any event, I will be getting a gateway modem on Wednesday. I don't know which model yet, but as they only have two, made by the same company, I guess you can consider my following questions generic. That is, until I have a specific modem to discuss.
Currently I have a Docsis 3.0 ordinary modem with Blast connected to an SMC (Comcast equipment) router.
Is the range of the wireless service incorporated within the gateway as good as an ordinary stand alone router? They say 100 to 150 feet, is that accurate?
Also things I was told:
(1) The modem charge of $7/mo disappears with the installation of a gateway--there is no modem charge for a gateway;
(2) a service technician can "drop off" the gateway and pick up the old modem(s) (I have two now, another story) and by calling it a "swap equipment" call there will be no charge for the service.
Can I believe this? Will the charge go away? Do they actually waive the service call charge? Oh, I am so gullible.....