Originally Posted by DDG21
I returned my DTAS this morning and cancelled my basic cable.
They offered to reduce the basic cable from 29.95 to 9.00 and the HD DTA for 1.99.
Bet that offer will be made to any canceling or complaining.
I knew better than to try to change anything thru the phone with Comcast.
On my last post, I returned three DTA boxes and thought, the operative word being thought, I cancelled my Basic Cable.
Little did I know what I had done.
I have been an earthlink customer on the Comcast infrastructure since Time Warner started offering cable internet service. I down loaded anywhere from 12-23 mbps almost all the time. My modem was free, not rented at 8.00 per month and there were no service charges when a tech had to come out.
I was paying 41.95 for this service....and 29.95 for the basic cable.
To continue.....I received my bill yesterday...Basic Cable was stiill there...
Like a fool, I called to have the bill corrected. During the phone call, I was repetedly assured that the my internet service would be raised to 49.95 (I no longer had a combo deal), basic cable would disapper, down load and upload speeds would stay the same.
when I got home and ran a speedtest (speedtest.net)...
Download seed had changed to 6 mbps...upload was around 1.2 mbps.
Further investigationrevealed that I was no longer an Earthlink customer, my service was changed to "Infinity Performance Starter" at 49.95 plus an 8.00 modem rental fee.
Importnt to note that the service rep asssured me that this was all would stay the same as noted above. I was so darn mad that I hardly slept last nite.
Went to the store on Tidwell this morning and was told by everyone including the manager that once a grandfathered package was changed, it disappeared forever and could not be activated again...EVER!
Had the service rep told me of thhis, I would not have changed my service.
I can only pray that my Earthlink email addresses do not disappear..
If you have earthlink intrnet service, to not attempt to change it over the phone. Go to a store where you can look the personin the eye while they lie to you.
They did give me a years promo discount on the 25 mbps service which downloads at 14 mbps and 5 mbps up.
I knew better and just had to learn the lesson again..
I am not sure that the 20.00 monthly savings is going to be worth it.
PS: bluetooth keyboard works relly good on an Ipad..