I live in Pearland and I'm not having any problems with HD on my Moto 6200. I am having a heck of time trying to get my CableCARD initialized, though. After three days and over four hours on the phone with four different CSRs, they claim it is finally done. I'll let you know when I get home.
FYI, I just asked about getting a STB with 1394 enabled. The CSR did not know what I was talking about, but after she checked with her supervisor, I was told they could not provide that connectivity to me. I then told her all I needed was a firmware upgrade. She said, "Customers can't request firmware upgrades, they are only done as needed." When I finally got upset enough to point out they were required by law to provide such access if I request it, she put me on hold for the longest time, and then came back and scheduled the appointment. This makes me so mad. Why do they do this?!?! Why not just be honest with your customers up front?!
This kind of thing is exactly why the cable company will never be able to compete with a company like TiVo (for PVR) or Vonage (for SIP phone services). These so-called "niche players" are infinitely better at what they do than the cable companies.
(Sorry for the rant there at the end, but TWC really ticks me off sometimes.)