I signed up for the HD DVR by calling BHN and using the BHN web page. Today I got a notice in the mail that my HD DVR is 'in' and to call. I called (on hold for about 13 minutes) and installation is scheduled for tomorrow between 8-11 AM. I will let you know how accurate they are here in Titusville. My entire equipment configuration (HD TV, STB, receiver, DVD, VCR, tape deck, speakers and etc.) is built into the wall and although the installer is coming to 'install', I will have to convince them that I will do it. They can make the contacts with BHN and instruct me on how to use the DVR. I presume that supply a manual as has been the custom in the past. They allowed me to install the 'second' STB, the third and the last (Pace 550), so I do not know why I could not just bring my Pace STB to the BHN office and swap it out as I have been doing. Must be a union issue or something.