Gotta rant about Spectrum: My latest monthly Spectrum bill went up by around $3. Back in June 2016, I was put on a "deal" by BHN's Retention dept for a exact dollar amount for monthly service for the next 2 yrs, per the retention rep's word and my notations of the conversation. So, yesterday I spoke with a CSR in Spectrum's accounting/billing dept. She explained that although I was told I would be charged a specific amount for my monthly bill, what I was actually receiving was a specific dollar amount of discount off the total monthly charges, and the reason for the increase in my new bill was because the monthly charge for my two digital adapters had increased from $2 to $3.25 each...and "we have no control over these type of changes in equipment charges." I responded with "how can you say you have no control over equipment charges - you own the equipment!?" She responded with "well, prices change all the time and there's nothing controlling it." What a load of B.S. I also asked her to look at the notes in my account record and confirm that the discount I'm receiving along with free Epix was for a 2-yr period beginning last June. To which she replied: "Yes, it's all there for 24 months." So, I asked her to send me an email containing those notes in my account regarding the discount, and after a few seconds of silence she said "OK, I just sent them to you." However, what I actually received in my email was a generic info page about Spectrum's service policies and agreements; it had nothing in there whatsoever about the notation details in my account record regarding a discount! The intentional deception here is quite obvious.
So, I called Spectrum again, but spoke with a different person in billing who apologetically explained that my discount was for only 12 months, not 24, and they have no way to copy the notes placed in anyone's account and email them out.
BTW, as far as I know, Spectrum has not changed their standing policy of not providing support to the digital adapter (DTA) boxes, yet they just increased the monthly charge for them by over 62%! I'm starting to highly dislike this deceptive and unethical company.