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post #991 of 18966 Old 01-13-2005, 12:19 PM
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#88. Received my call a few hours ago. Absolutely no self install or pickup. Can't take a half day off to get a new toy so I have to wait until Sat. Jan 22, but what's one more week.

Thanks Greg.
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post #992 of 18966 Old 01-13-2005, 12:21 PM
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I had a call on my home answering machine at about 2:20PM. By the time I called them back around 3:10PM, the soonest I could get an appointment for my HD DVR is next Thursday...so I had to push it to Saturday the 22nd due to work.

At least this will give me a bit of time to finish watching all the old stuff we have recorded.
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post #993 of 18966 Old 01-13-2005, 01:38 PM
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Good thing I stayed home sick from work today! Got a call a few hours ago, can't get it installed till next saturday though since I work 9-5 everyday, but I can live with that! Thanks greg!
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post #994 of 18966 Old 01-13-2005, 02:07 PM
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Eddie from BrightHouse just called to set up my appointment - Saturday evening. Great!

Thanks Greg for the great work you have done for us, not only with the DVR, but everything else you bring us by participating here. And thanks to BrightHouse for letting you do it.

raymac
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post #995 of 18966 Old 01-13-2005, 02:32 PM
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#9 is alive!

I'll be gettin' mine on Tuesday. I'll add my thanks to Greg for this effort and his participation.
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post #996 of 18966 Old 01-13-2005, 03:03 PM
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RichUF,

Your memory must be worse than mine, but you've been on the list nearly since we started. I've deleted the PM ages ago, but you were one of the anchors.


All,

Now for the bad news, as I drop the proverbial other shoe...and no, it has nothing to do with the DVR.

As much fun as I've had in my current position here at Bright House Networks, it's time for me to move on to new challenges. Starting Tuesday morning, I'll be the Assistant General Manager of the BHN Operations in Hillsborough County (Tampa). It's time for me to see if I can't push some of this customer-focused thinking out to the rest of our customers beyond the HD folks.

I'll still continue to post on the board here, and you can still pass comments or concerns regarding Bright House Networks here to me, and I'll get them into the hands of the right people.

In going, however, I wanted to be certain to express my thanks to all of you, because most of what I know about HD came from user groups like you all. Thanks for helping us make the Central Florida offering the best HD cable offering in the country.

And I wanted to pass a special thanks to Barry928, for his efforts with the OrlandoHD society, and in keeping me straight on the technology side. He's an asset to this group.

Oh, and enjoy the DVR's. Keep us posted about the installation and your impressions.

Thanks again. I'll be back in town every weekend until I find a house, so maybe I'll drop in on a CFHDS meeting.

Greg
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post #997 of 18966 Old 01-13-2005, 03:08 PM
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Like a lot of you other gents, I received a call from BH. They're going to install my shiny new HD DVR on Monday between 1 and 4.
The CSR wasn't sure whether they supplied an HDMI cable, but she said she would make a note of it on the WO.

Does anyone know if they will supply the cable?

Also....

I'm I correct in assuming the HD DVR will take the place of the Pace HD STB?

THANK YOU GREG!!!

Greg....Congratulations on your new job in Tampa!!! Thanks for all your service to the Orlando area!!!
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post #998 of 18966 Old 01-13-2005, 03:10 PM - Thread Starter
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Good luck Greg. Your move will be our loss and Tampa's gain. We all know what a great job you have done here and know you will do great in your new role. Congratulations!
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post #999 of 18966 Old 01-13-2005, 03:24 PM
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Yes, good luck Greg. Thanks for your help and information. Is someone going to take your place in monitoring this thread and imparting BHN wisdom at the CFL BHN?
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post #1000 of 18966 Old 01-13-2005, 03:27 PM
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Just got off the phone with Eddie. Monday between 11 and 2. Luckily I am to be off that day.

I can't wait.

Thanks Greg for all your updates. It is always good to get a view from the other side.
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post #1001 of 18966 Old 01-13-2005, 03:30 PM
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Bittersweet news. Hard for us to lose such a great resource, but know it's got to be exciting for you and a real gain to the Tampa area.

Thank you immensely for everything you've done for us.

Please impart your wisdom to those you're handing off to that a BHN presence here on these boards has and hopefully will continue to be a positive thing for your business and good relations.

Best regards and good luck!
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post #1002 of 18966 Old 01-13-2005, 03:31 PM
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I just got my phone call.
Good luck Greg. I hope it's a move up - You deserve it.
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post #1003 of 18966 Old 01-13-2005, 04:36 PM
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Just got my call. Scheduled for Sunday 3-6

Thanks Greg Good Luck in Tampa

Rudy

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post #1004 of 18966 Old 01-13-2005, 04:57 PM
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Best of luck on your new endeavor,Greg. You will be missed. I can say from personal experience that your assistance has been invaluable over the years. I am sure that the Hillsboro unit will be a far better unit now that you will be there.

-=≡£σu≡=-
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post #1005 of 18966 Old 01-13-2005, 05:00 PM
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I will be getting BHN installed at the end of Feb. or the beginning of March when I move into my new apartment. Do you think the HD-DVRs will be widely available by then?

PSN ID: RollTide1017
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post #1006 of 18966 Old 01-13-2005, 05:02 PM
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Good Luck Greg!! You have been a super asset to this forum.

Rudy mine is Sunday 11- 2, so there. I might ask for two boxes so if he runs out you will know why. Sunday must be Merritt Island day.

Tom


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post #1007 of 18966 Old 01-13-2005, 05:25 PM
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Does anyone know the size of the hard drive in the BHN HD DVR's? And aprox recording time?
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post #1008 of 18966 Old 01-13-2005, 05:37 PM
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They left a message I will call them back Friday. One quick question, will all the channels go out the DVI connection? Also, what types of digital outputs does it have? (coax or optical)

Greg...thanks for all the support! Any idea if anyone else from BH Central FL will be watching this board?

Thanks
Chris
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post #1009 of 18966 Old 01-13-2005, 06:05 PM
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GRRRRRRRRRRRRRRRRRR! CSI on CBS is not in HD! Why can't the people remember to flip the switch! Annoying! Who can I call to fix this?
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post #1010 of 18966 Old 01-13-2005, 06:20 PM
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Got one too: Tuesday 3 to 6.

CSI has been fixed.

James Westerfield
Lake Mary, FL
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post #1011 of 18966 Old 01-13-2005, 06:21 PM
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Quote:


Originally posted by james32746
Got one too: Tuesday 3 to 6.

CSI has been fixed.

Yeah they finally fixed it. Geez.

I signed up through the BH website but I have not received a call yet.
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post #1012 of 18966 Old 01-14-2005, 04:28 AM
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Best wishes and regards to Greg. Hope everything goes well in Tampa. Tampa's gain is certainly our loss.
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post #1013 of 18966 Old 01-14-2005, 05:35 AM
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Good luck to you Greg. In the short time I've been on this board, your assistance and insight has been invaluable.

-Tony
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post #1014 of 18966 Old 01-14-2005, 05:36 AM
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How many people out there who were not on Greg's list have gotten a call?

I've seen one person mention that they have.

Thanks,

-Tony
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post #1015 of 18966 Old 01-14-2005, 07:29 AM
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HD DVR installed about 1 hours ago. Looks great. Seems much faster than the standard HD box from SA that I had.

Looks great. Thanks Greg.

-------------------------
Rob

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post #1016 of 18966 Old 01-14-2005, 08:12 AM
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Greg - I consider myself an "educated" consumer. Through research, I almost always know more about certain products than 95% of the public. In this role that I have adopted, I have always been critical of, and vocal about, poor products and poor service. That being said, I have to tell you that you are most valuable resource that I have ever dealt with. Your dedication, your interest and your concern for the Brighthouse customers has been beyond outstanding and I just want to say how much I have appreciated it. I also appreciate your staying on the AVS forums.

You took care of my SA2000HD box problem in spite of its complexities; & you resolved my Pace box problems through personal attention. I have bitten the bullet and my HD-DVR will be delivered tomorrow. I still have the 2000 box and it is still performing perfectly but I think I will swap it out and keep the PACE on my 2nd set. You should consider putting the 2000HD box in the Brighthouse Hall of Fame, or maybe I could just keep it since it probably has little or no value anymore


Thanks for everything,and the very best of luck on your future endeavors. YOU WILL BE MISSED.
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post #1017 of 18966 Old 01-14-2005, 08:37 AM
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DVR- Getting mine tomorrow (Saturday) between 3 and 5.

Hate to sound skeptical, but whaddya think the chances are that Greg's replacement will be as helpful to all of us?

Greg, congrats on the promo (I certainly hope there's more moolah in it for you)...who knows, maybe one day I'll be reading the Financial Times and see an article starting out something like, "Greg McLaughlin, CEO of Time Warner....".

Thanks again for all your help, especially through this forum,

G'Luck. I'll be celebratin' your achievement with a pint 'o me own tonight!
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post #1018 of 18966 Old 01-14-2005, 08:52 AM
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Quote:


Originally posted by atlanticflyer
DVR- Getting mine tomorrow (Saturday) between 3 and 5.

Hate to sound skeptical, but whaddya think the chances are that Greg's replacement will be as helpful to all of us?

Greg, congrats on the promo (I certainly hope there's more moolah in it for you)...who knows, maybe one day I'll be reading the Financial Times and see an article starting out something like, "Greg McLaughlin, CEO of Time Warner....".

Thanks again for all your help, especially through this forum,

G'Luck. I'll be celebratin' your achievement with a pint 'o me own tonight!

Were you on Greg's list?

Has anyone got the call yet who was not on Greg's list?

Thanks,

-Tony
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post #1019 of 18966 Old 01-14-2005, 09:02 AM
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I was on Greg's list. Received the call yesterday. Scheduled the appointment for 0800-1200 today, tech was here about 0930. So far, the box works great. So far the box seems to be a great improvement over the original SA HD box. Also, seems you can add an external Hard drive to the box for extra capacity. Information on that is in the manual that comes with it. Pictures seems great. HD channels are passed to the S-video feed, which I think is new. Digital audio works with the Low-numbered Analog channels. Seems geat so far.

-------------------------
Rob

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post #1020 of 18966 Old 01-14-2005, 09:14 AM
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Tony,

yes, I was on "the list" and also got "the call" yesterday at a little after noon...can't answer the other part of your question, but as the list had only around 98 people on it, I assume they are calling many of those who weren't on it. Unless of course they only have 100 DVR's in stock, which I doubt; that Scientific Atlanta being a big Kahuna outfit and all.

Saturday seems so far away....wasn't that a Beetles song?, never mind, that was Yesterday.
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